IT Tier II Technician

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.  

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.  

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.  

Kalahari Resorts & Conventions is seeking an IT Tier II Technician. In this role, you will be responsible for the successful overall analysis, development, enhancement, testing, implementation, installation, monitoring, operation, support and maintenance of our Kalahari applications/systems, analytical & guest facing platforms/environments, end user computers, devices, audio and visual equipment.

As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences.  

Key Responsibilities  

• Develop and maintain a general understanding of business operations combined with prior IT experience and knowledge to triage and provide resolution of technical issues and problems
• Install, configure, and test new versions, patches, and upgrades, partnering with the necessary infrastructure and IT Security enterprise teams
• Working with various 3rd party and custom software applications, equipment, devices, hardware & platforms/environments that are in support of hospitality/restaurant/gaming/retail/entertainment and/or related industry (i.e., point of Sale, property management, tablets, kiosks, payments etc.)
• At times gather requirements with business teams in order to enable the IT Team to architect, build, design and implement technology solutions, able to follow defined enterprise architecture and technical design standards
• Work with server and workstation operating systems including Windows, Linux and laptops, desktops, mobile phones, virtualized computing environments including VMWare, Remote technologies like Citrix, Duo

 What We’re Looking For  

• Prefer bachelor’s degree in computer science, Information Technology or Management Information Systems from a two, four-year college or university; or three plus years technical IT engineering, application, and/or software development experience and/or training; or an equivalent combination of education and experience
• Must have technical IT experience
• Available to work some off-hours and weekends, in a flexible schedule on-site
• Solid organizational, problem solving, and time management skills, able to complete work assigned tasks to expectations
• Need to be a team player, willing to help anyone in the immediate area on a minute’s notice

A Sampling of Our Benefits  

Our team enjoys a comprehensive benefits package, including:  

• Career growth opportunities with promotion from within  
• 401(k) matching, paid time off, and holiday compensation  
• Health, dental, and vision coverage for full-time associates  
• Employee appreciation events, discounts, and perks at all resorts  
• Education assistance programs to help advance your career  

Be Part of Something Extraordinary  

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.  

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.  

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |  

Kalahari Resorts & Conventions is an Equal Opportunity Employer.