Coordinator - Work Management (Kannada Language)

You will help foster a positive community environment, oversee financial transactions, and ensure the quality of app content through internal reviews and testing. The role requires working with marginalised communities, and treating individuals with empathy, respect, and cultural sensitivity. Proficiency in English, Kannada and fluency in at least one regional language (Hindi, Telugu, Tamil) is essential.

• Serve as the main point of contact for community members and app users, particularly from marginalised communities.
• Organise and facilitate community engagement activities, training sessions, and onboarding processes with empathy and cultural sensitivity.
• Provide first-level support to address user inquiries, concerns, or complaints, ensuring quick resolution and maintaining a smooth, respectful experience.
• Actively collect, document, and relay feedback from users to the project and technical teams to inform improvements in product design, services, and operational processes.
• Maintain positive relationships with stakeholders and partners.
• Ensure that interactions are inclusive and supportive, fostering trust within the community.
• Keep clear records of engagement activities, attendance, and outcomes to support project monitoring and reporting.

• Oversee financial transactions, ensuring timely and accurate processing of payments.
• Monitor budgets, expenses, and financial reports in collaboration with the Project Manager.
• Ensure invoicing is handled properly and maintain financial records.
• Address any payment-related issues and coordinate with external partners on financial matters.

• Regularly review app content, ensuring it aligns with project guidelines and quality standards.
• Conduct internal testing of new app features, updates, or workflows to identify potential bugs, usability issues, or gaps in user experience.
• Collaborate with developers and content creators to troubleshoot and improve the app’s functionality.
• Ensure all content is user-friendly, culturally relevant, and meets the community’s needs.
• Assist in creating FAQs, user guides, or training materials that support users in navigating the app confidently.

• Minimum of 1 year of experience in community coordination, financial management, or content review roles.
• Degree or diploma in social sciences, business management, or a related field.
• Proficiency in English and Kannada and fluency in at least one of the following languages: Hindi, Telugu, Tamil
• Experience working with marginalised communities and a deep understanding of their challenges and needs.
• Familiarity with basic digital tools or mobile applications used in community settings (training will be provided as needed).