Manager - Impact Program (Kannada Language)

• Serve as the main point of contact for community members and app users, particularly from marginalised communities.
• Organise and facilitate community engagement activities, training sessions, and onboarding processes with empathy and cultural sensitivity.
• Provide first-level support to address user inquiries, concerns, or complaints, ensuring quick resolution and maintaining a smooth, respectful experience.
• Participate and contribute to the development of Kannada programming for community members, this includes both training in life and digital skills; translation and updation of Kannada writing materials will be required. 
• Actively collect, document, and relay feedback from users to the project and technical teams to inform improvements in product design, services, and operational processes.
• Maintain positive relationships with stakeholders and partners.
• Ensure that interactions are inclusive and supportive, fostering trust within the community.
• Keep clear records of engagement activities, attendance, and outcomes to support project monitoring and reporting.

• Ensure invoicing is handled properly and maintain financial records.
• Address any payment-related issues and coordinate with external partners on financial matters.

• Regularly review app content, ensuring it aligns with project guidelines and quality standards.
• Conduct internal testing of new app features, updates, or workflows to identify potential bugs, usability issues, or gaps in user experience.
• Collaborate with the product team to troubleshoot and improve the app’s functionality.
• Ensure all content is user-friendly, culturally relevant, and meets the community’s needs.
• Assist in creating FAQs, user guides, or training materials that support users in navigating the app confidently.

• Minimum of 4 years of experience in community coordination and mobilisation required, Degree or diploma in social sciences, business management, or a related field.
• Proficiency & fluency in English and Kannada, writing, reading and speaking will be necessary in both languages
• Experience working with marginalised communities and a deep understanding of their challenges and needs.
• Familiarity with basic digital tools or mobile applications used in community settings .

You will help foster a positive community environment, oversee financial transactions, and ensure the quality of app content through internal reviews and testing. The role requires working with marginalised communities, and treating individuals with empathy, respect, and cultural sensitivity.