Staff Business Operations

We’re looking for a Staff Business Operations professional to take on a senior-level operational and strategic role embedded within our Product and Engineering organization. This is not a coordinator or execution-only position — it’s a high-impact IC role for someone with the experience and judgment to shape how the org operates, not just run within it.

You’ll work directly with senior and executive leadership, lead complex cross-functional initiatives, and own the frameworks and mechanisms that help the business plan, execute, and make great decisions at scale. High visibility and whole-org exposure from day one.

Lead Strategic Cross-Functional Initiatives

• Partner with senior leaders across Product, Engineering, Marketing, Finance, and Analytics to jointly solve complex business problems and develop scalable solutions
• Lead initiatives end-to-end — from initial hypothesis through recommendation to full operationalization
• Act as the connective tissue between leadership, product, engineering, design, marketing, and sales
• Anticipate risks and challenges before they surface and drive resolution with clarity and urgency

Design and Scale Operating Models

• Design and implement frameworks, operating models, and decision-making structures that drive excellence across the product organization
• Own and continuously improve planning, intake, execution, and review cadences
• Optimize tools and workflows and ensure teams are equipped to use them effectively
• Balance rigour with speed — build processes that help teams move faster, not slower

Enable Executive Decision-Making

• Create clear, decision-ready reporting on progress, risks, and outcomes for senior and executive stakeholders
• Distil complex information into sharp narratives — what’s happening, what it means, what we should do
• Proactively surface issues with full context and a recommended path forward

Drive Insight and Continuous Improvement

• Define and track meaningful operational and business metrics aligned to strategic goals
• Translate data into insights that drive action, not just reporting
• Identify improvement opportunities across the organization and see them through from diagnosis to implementation

• 8-10+ years of experience in business operations, strategy, or a related field — with meaningful time embedded in a product or engineering organization
• A confident, adaptable communicator who can hold the room with engineers and executives alike
• Operates independently in ambiguity, drives outcomes without being directed, and knows when to escalate vs. when to just solve it
• Demonstrated ability to design and implement operating frameworks, not just execute within them
• Exceptional follow-through — you have a system, you’re relentless about closing loops, and stakeholders trust that you’ll deliver
• Organized and highly proactive — you manage up naturally, keep leadership informed ahead of the ask, and operate with a high degree of ownership
• Experience working in fast-paced, high-growth technology environments
• Bachelor’s degree in Business, Operations, Engineering, Computer Science, or a related field. MBA is a plus. 
• Experience with Atlassian tools (Jira, Confluence) is a plus

Base Salary: CAD $110,000 – $125,000 per year, plus annual bonus• Total compensation determined based on experience and qualifications