Technical Support Engineer

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. 

Experience Required: 3 – 4 Years
Location & Mode: Bengaluru – On-Site
Duration: Full-Time
Shift: 24/7 Rotational Shifts
Availability: Immediate – 45 days
Logistics: Two-way transportation, Food, and other benefits provided

Job Description
To enhance our global support team, we are hiring a Technical Support Engineer – L1
with strong and proven customer service experience in the IT market to be based in our 
Bangalore, India office. 
As a Technical Support Engineer – L1, you will build and expand upon our professional 
excellence in support service to all Kaseya customers, ensuring customer delight by 
meeting or exceeding internal KPI targets and expectations. With your expertise and 
passion for problem-solving, you'll play a pivotal role in keeping businesses running 
smoothly & securely while building lifelong relationships. The successful candidate is 
expected to maintain a professional, courteous, and customer-first attitude while 
working on chats, phones & tickets. If you are an overachiever with proven technical
support experience who thrives in a fast-paced environment, we want to speak with 
you.
Required Skills
• Excellent knowledge of major operating systems - Windows, macOS & Linux.
• Familiar with the OSI model & experience troubleshooting Network stack - VLAN, 
NAT, TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, 
Nmap, traceroute, etc).
• Understanding of Encryption - SSL/TLS, Types of Certificates, Encryption Keys.
• Basic Windows Administration, including Active Directory & Group policies.
• Hands-on experience with Patch Management, Application & System 
performance troubleshooting.
• Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs). 
• Ability to read/write SQL queries.
• Experience with Antivirus, Antimalware, Defender, EDR, MDR tools and 
applications.
• Familiar with Windows firewall concepts, including rule configuration.
• Excellent written and verbal communication skills.
Preferred
● Industry-accepted certifications or equivalent work experience in one or 
more of the following areas:
1) CompTIA A+
2) CompTIA Network+
3) CompTIA Server+
4) CompTIA Security+ 
5) MCP, MCTS, or MCIT
6) CCNA
Additional Information 
Kaseya provides equal employment opportunity to all employees and applicants 
without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national 
origin, citizenship status, physical or mental disability, veteran status, marital status, or 
any other characteristic protected by applicable law