Returns Coordinator

KDCI Outsourcing is seeking a Returns Coordinator responsible for managing Return Merchandise Authorization (RMA) requests from initiation through completion. This role serves as a key liaison between clients, internal teams, and vendors/manufacturers to ensure timely, accurate, and efficient processing of returns while maintaining a high level of customer service and operational accuracy.

• Manage RMA requests end-to-end, coordinating with internal teams and clients to ensure smooth processing.

• Review and validate new return cases to confirm all required information is complete, including order numbers, serial numbers, and supporting documentation or images.

• Initiate and manage return cases with vendors and manufacturers via phone, email, or chat.

• Act as the primary point of contact between clients, vendors/manufacturers, and internal stakeholders.

• Interpret and communicate return instructions clearly to all involved parties.

• Coordinate inbound and outbound shipments related to return cases.

• Prepare and maintain accurate return documentation and records.

• Ensure proper processing and tracking of returns within NetSuite or related ERP systems.

• Maintain organized and up-to-date case notes, logs, and supporting files.

• Work closely with Inventory Control (IC) and operations teams to ensure returns are completed within vendor-approved timelines.

• Collaborate with internal departments to resolve return-related issues efficiently.

• Maintain and update training materials, process documentation, and SharePoint resources as workflows evolve.

• Support process improvements to enhance efficiency and accuracy in return operations.