Online Chat Support Analyst

India (hyderabad)Employeemid

OtherSupport Analyst

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Quick Summary

Overview

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How?

Technical Tools

data-analysis

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

The Keyloop Chat Analysts are the first point of contact for all customers who engage in an online chat with our subscribed dealerships. The team offers bilingual services, although not all members of the team are bilingual. The team’s primary goal is to connect customers with salespeople at dealerships who subscribe to Keyloop Chat. If salespeople are not available to chat, the team becomes responsible for gathering as much information as possible about the customer’s request and generating a new opportunity for the dealership.

We are looking for positive and proactive Customer focused online agents to join a busy team responding to customer enquiries. We are looking for professional and ambitious people who are passionate about delivering an amazing customer service experience on behalf and for our clients. The Online Agent service is available 24/7 therefore we are looking for agents to work across several shift patterns.

Handle customer chats for any Keyloop Chat customers within agreed SLAs

Data analysis collection and building of mystery shop tasks

Perform other tasks as required, including tasks for other departments

Review and critique other chats to ensure a high level of quality

Expected to provide service and solution at the first contact, with accurate and efficient case resolution

Seeking coaching guidance when appropriate and assisting customers accordingly.

Works in a team environment with competing priorities

Able to work in 24/7 rotational shifts and rotational week off's

Location & Eligibility

Where is the job

India (hyderabad)

Hybrid — some on-site time required

Who can apply

Same as job location

Listing Details

Posted: May 13, 2026
First seen: May 13, 2026
Last seen: May 13, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 70%
Scored at: May 13, 2026

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Keyloop

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Keyloop is a leading provider of automotive technology solutions, specializing in enhancing retail and manufacturing processes for car retailers and manufacturers globally.

Employees

3k+

Founded

1976

Domain

Jobs

External application · ~5 min on Keyloop's site

Please let Keyloop know you found this job on Jobera.