Senior Co-pilot & AI Enablement Engineer

The Copilot & AI Enablement Engineer is the central point of contact for Microsoft 365 Copilot, Copilot Studio, and AI agents at Keyloop. This role exists to protect and maximise the company’s AI investment by ensuring Copilot and agent capabilities are implemented safely, governed correctly, adopted effectively, and aligned with Power Platform environments and security controls.

1. Copilot & AI Point of Contact (Enterprise)

• Act as the named escalation and advisory contact for Microsoft 365 Copilot, Copilot Studio, and AI agents across the business

• Provide clear guidance on what Copilot can be used for, what should use agents, and when alternative tools are appropriate

• Support departments with use-case validation, feasibility discussions, and safe adoption paths

2. Copilot Studio & Agent Enablement

• Support the design, build, and lifecycle management of Copilot Studio agents, including:

  • Internal knowledge agents (HR, IT, onboarding, policy, community)

  • Process agents (approvals, triage, routing, automation)

  • Support and troubleshooting agents

  • Define and maintain agent design standards, including:

    • Prompt structure

    • Guardrails and safe-response patterns

    • Knowledge scoping and grounding

    • Manage agent sharing, permissions, and environment placement

    3. Power Platform & AI Integration

    • Own the relationship between Copilot, Power Automate, Power Apps, Dataverse, and connectors

    • Support AI-assisted workflows such as:

      • Email and request classification

      • Automated routing and escalation

      • Audit tagging and reporting

      • Ensure flows and agents are environment-safe, service-account-backed where required, and resilient to leaver scenarios

      4. Governance, Security & Risk Alignment

      • Partner with Information Security and the AI CoE to ensure:

        • Copilot usage aligns with enterprise data protection and Microsoft Product Terms

        • Agent access follows identity, permissions, and Zero Trust standards

        • Shadow AI risk is reduced through approved alternatives

        • Help define and maintain AI usage patterns, agent governance rules, and environment/sharing controls

        5. Adoption, Community & Enablement

        • Actively support and grow the Copilot community, including:

          • Sharing best-practice prompts and patterns

          • Maintaining Copilot learning hubs and shared resources

          • Supporting department-specific enablement (Finance, HR, Product, IT)

          • Contribute to training, roadshows, and internal communications around Copilot and agents

          • Encourage self-service creation while providing guardrails and escalation paths

          6. Measurement, Insights & Continuous Improvement

          • Track and report on Copilot and agent adoption, usage patterns, and productivity indicators

          • Feed insights into ROI discussions, licensing strategy, and roadmap prioritisation

          Stay current with Microsoft Copilot and Power Platform roadmap changes and translate them into practical guidance