2nd line support

This is a consultancy mission delivered by Keystone Solutions. As a Keystone Solutions consultant, you will work closely with our client, primarily on-site, to provide IT 2nd line support services within our consultancy model.

Keystone Solutions is hiring a 2nd Line IT Support Engineer to deliver services as a Keystone Solutions consultant for our client. In this consultancy mission, you will work closely with the client’s IT teams to resolve incidents and service requests, ensure workstation and peripheral reliability, and elevate end-user satisfaction. The assignment follows a hybrid model with a minimum of two days per week on the client’s site, complemented by remote work as required.

• At least 2 years of experience in IT 2nd line support.
• Bachelor's degree in IT (or equivalent recognized diploma).
• Experience with network printers (installation, troubleshooting, drivers).
• Minimum 2 days per week onsite.
• You communicate fluently in Dutch, French and English (spoken and written). Dutch or French as a mother tongue or at least C level, the other language at least B2 level. For English at least level B2.

These requirements will be performed as a Keystone Solutions consultant embedded with the client.

• At least 2 years of experience in IT 2nd line support.
• Bachelor's degree in IT (or equivalent recognized diploma).
• Experience with network printers (installation, troubleshooting, drivers).
• Minimum 2 days per week onsite.
• You communicate fluently in Dutch, French and English (spoken and written). Dutch or French as a mother tongue or at least C level, the other language at least B2 level. For English at least level B2.

Under Keystone Solutions’ consultancy model, you will operate on-site at the client location at least two days per week, collaborating with client stakeholders while enjoying the backing of Keystone Solutions’ consulting community. You will represent Keystone Solutions’ standards of quality, communication, and delivery throughout the engagement.

• You will be employed as a Keystone Solutions consultant, operating on-site at the client’s premises and remotely as needed.
• You will represent Keystone Solutions’ standards of excellence, partnering with the client’s IT stakeholders to deliver measurable outcomes.
• Assignments are executed under Keystone Solutions’ consultancy model, with clear scopes, shared objectives, and continuous feedback loops.

As a consultant, you will engage with diverse environments and evolving priorities. This role enables you to apply your 2nd line support expertise across varied client contexts, including network printer setups and troubleshooting, while adapting to each client’s tools and processes.

• Work on varied support landscapes across client environments, each with distinct tooling, processes, and user profiles.
• Contribute to incident resolution, small deployments, and process improvements that differ from one client context to another.
• Gain exposure to multiple technologies and ways of working, accelerating your adaptability and problem-solving strength.

Working through Keystone Solutions gives you broad learning exposure across client engagements and continuous knowledge sharing within our consultancy community, helping you strengthen your 2nd line support capabilities, multilingual communication, and technical troubleshooting depth.

• Access continuous learning supported by Keystone Solutions: certification pathways, curated training, mentoring, and peer knowledge sharing.
• Benefit from structured shadowing and cross-project communities of practice to deepen your workplace, printing, and endpoint expertise.
• Receive personalized growth plans to evolve from operational excellence to automation, scripting, or platform specialization if desired.

Keystone Solutions supports your growth by aligning missions with your strengths and ambitions, enabling you to build credibility and expand responsibilities through successful delivery in client-facing settings.

• Build a visible track record through diverse client engagements, unlocking faster responsibility growth than in a single in-house role.
• Shape your path toward senior support engineer, workplace specialist, or team lead roles with support from Keystone Solutions’ career coaches.
• Leverage frequent feedback cycles and impact-based recognition tied to client success stories.

Being a K-Stone means bringing Keystone Solutions’ values to every client project: acting with ownership, communicating clearly across languages, and delivering reliable outcomes that earn trust on-site and remotely.

• Client obsession: we listen first, then deliver outcomes that matter.
• Craftsmanship: we prioritize robust, well-documented, and reproducible fixes.
• Ownership: we take charge from issue to resolution, keeping stakeholders informed.
• Learning mindset: we share insights, codify knowledge, and raise the bar together.
• Integrity and respect: we build trust in every interaction.
• Being a K-Stone means bringing these values to every client mission, every day.

You will apply hands-on expertise in end-user support and network printer management (installation, drivers, troubleshooting) while navigating multilingual interactions in Dutch, French, and English. Your on-site presence ensures rapid resolution and strong stakeholder alignment within the client environment.

You will carry out all listed requirements as a Keystone Solutions consultant working closely with the client, combining on-site collaboration with Keystone Solutions’ support framework to ensure consistent, high-quality delivery.

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal.

• →Act as a Keystone Solutions consultant embedded with the client, handling 2nd line incidents and service requests coming from the service desk and business users.
• →Perform in-depth troubleshooting of operating systems, standard workplace software, connectivity issues, and user environment problems.
• →Install, configure, troubleshoot, and maintain network printers, including drivers, queues, and access rights, ensuring reliable printing services.
• →Provide hands-on support on the client’s site at least two days per week, with additional on-site presence during peak periods or project activities when needed.
• →Collaborate with 1st line teams for effective triage, and escalate to 3rd line engineers or vendors when necessary, documenting root causes and workarounds.
• →Prepare and update technical documentation, knowledge base articles, and standard operating procedures to improve first-time-right resolution.
• →Support device lifecycle activities (imaging, deployment, moves, replacements) and contribute to small-scale rollout or migration initiatives.
• →Maintain clear, professional communication with users in Dutch, French, and English; guide non-technical stakeholders through fixes and preventive measures.
• →Track and meet service levels, proactively follow up on tickets, and suggest improvements to stabilize the client’s workplace environment.

• Apply your 2nd line depth across multiple environments while mastering printer ecosystems end-to-end (drivers, queues, policies, permissions).
• Use your trilingual communication skills to provide seamless support to diverse user communities and executive stakeholders.
• Contribute to standardizing support procedures and knowledge bases across client teams, multiplying your impact beyond ticket-by-ticket fixes.

• Setup: consultant engagement through Keystone Solutions, working on the client’s site at least two days per week (hybrid model).
• Collaboration: daily interaction with the client’s service desk, infrastructure engineers, and business users.
• Start: as soon as available; duration and potential extension aligned with client needs and your development plan.

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal.