Business Relationship Manager Consultant

This is a consultancy mission at a client site, where you will represent Keystone Solutions as a Business Relationship Manager. As a Keystone Solutions consultant, you will work on-site with the client, managing relationships with business lines for a set of IT production services (Change and Run). You will be the privileged point of contact for business lines, ensuring the proper functioning of services and managing the project portfolio. You will also be involved in the transparency of production costs, act as an ambassador for production, share production strategy, advise on the use of standard IT products, and manage escalations and business irritants. All responsibilities are carried out under Keystone Solutions’ consultancy model.

• →Coordinate stakeholders to guarantee the quality of application and infrastructure operations as defined with the business.
• →Ensure regular communication and visibility with the business.
• →Manage the project portfolio.
• →Act as the ambassador of production and advise the business on the evolution of products and services.

• Bachelor or Master degree, or equivalent by experience.
• Please complete the required certifications, if any.

• French: Fluent
• Dutch: Not required
• English: Fluent

• On-site presence in Brussels is required, with an expectation of 50% on site and 50% homeworking.

• At least 6 years of relevant experience.

• Mandatory: IT infrastructure, IT security and cybersecurity, management of production operations, ITIL methodologies, knowledge of IT production resilience procedures (DRP, BCP, HA), definition of performance indicators.
• Preferable: Additional technical skills are considered an asset during the selection process.

• Mandatory: IT/Business relations, budget management, management of problems and customer questions.
• Preferable: Additional business skills are considered an asset during the selection process.

• Team player
• Quick self-starter, pro-active attitude
• Good communication and influencing skills
• Good analytical and synthesis skills
• Autonomy, commitment and perseverance
• Ability to work in a dynamic and multi-cultural environment