Operations Officer Consultant

This is a consultancy mission at a client site, where you will represent Keystone Solutions as an Operations Officer within the Client Service Center. As a Keystone Solutions consultant, you will be hired to work on client projects, bringing your expertise and our values to every engagement.

The mission focuses on addressing customer complaints with accuracy and within a reasonable timeframe, balancing client satisfaction with business interests. The client is currently facing a significant backlog of complaints, primarily related to fraud cases, and aims to resolve them efficiently.

• →Ensure the processing of fraud-related complaints
• →Thoroughly analyze complaints and gather all supporting evidence
• →Provide the customer with a comprehensive and appropriate response
• →Act as a point of contact towards internal and external clients
• →Guarantee business continuity and customer satisfaction

All these responsibilities will be carried out under Keystone Solutions’ consultancy model, offering you the opportunity to work in dynamic client environments.

• Dutch: Fluent
• French: Fluent
• English: Basic knowledge

• Bachelor or Master degree

• Not applicable

• Not applicable

• Expectation: 50% on site & 50% homeworking

• At least 3 years of relevant experience

• Mandatory: Good expertise in MS Office, familiar with various IT tools
• Preferable: Proficiency in tools such as TPX and Herodote is a significant advantage

• Mandatory: Working knowledge of banking products such as accounts, cards, and banking applications
• Preferable: Strong interest in finance and banking products; prior experience in a complaints department and/or bank branch is an advantage

• Analytical mindset
• Strong written communication skills, empathy, and customer orientation
• Able to work independently
• Stress resistant and flexible
• Problem-solver
• Accuracy and precision, quality-minded