Senior Client Advisor, Highland Park Village

KHAITE is a way of looking at the world. Shaped by formative encounters, cultural touchstones, and secret desires, this point of view comes to life through womenswear and accessories that find confidence in contrast. Each piece proposes a fresh balance of opposing elements- masculine and feminine, strength and softness, structure and fluidity- while embodying a signature sensuality and ease. 

Founded in 2016 by creative director Catherine Holstein and based in New York, KHAITE evolves with each season, building upon a foundation of robust yet polished items distinguished by exceptional materials, exquisite craftsmanship, and subtle yet striking details. 

We are looking for a Senior Client Advisor to join our Highland Park Village store team.

As a Senior Client Advisor, you will be an ambassador of the brand, ensuring that every client is treated according to the KHAITE standards. You will strive to discover your clients and their every need, and to guide them across all categories of the brand.

You will be a role model to the team and will support your Management team in operation duties as requested.

You will proactively reach out to your clients on a consistent basis in order to achieve individual and team goals.

Be an Exceptional Client Advisor, and a Role Model for the Team

• →Achieve individual and team objectives, be accountable for sales results and support the team in their sales
• →Welcome every client and enhance their experience, advise Clients across the brand and all product categories
• →Demonstrate sales leadership and advanced clienteling skills, leveraging the different tools available to develop existing and recruit new clients and build long term Client relationships
• →Develop the highest standards of brand and product knowledge
• →Perform as a team-player, participate in all activities contributing to the overall objectives of the store
• →Respect KHAITE brand standards in terms of grooming and behavior

Proactively Support Store Management in Establishing a Client Centric Mindset within the Team

• →Assist Management in daily operations: floor management, stock operations, and opening / closing duties
• →Support the Team / Store Director in developing the team through mentoring and /or buddy system as well as the integration of new joining employees.
• →Demonstrate a thorough understanding of the company’s policies and provide support to other Client Advisors when needed

Depending on specific store needs, additional responsibilities could include:

• →Stock and store operations, visual merchandising, after-sales

Interpersonal Skills:

• Action oriented; drive for results
• Strong client service orientation and customer focus
• Social perceptiveness
• Problem-solver
• Strong verbal and written communication skills

Education/Experience:

• Preference for experience in a retail setting, with a focus on sales, preferably in a luxury setting.
• Computer literate; learn and utilize various software packages.
• Passion for luxury product with an appreciation for design
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays
• Foreign Languages a plus

Please note: This job description does not list all the duties of the job. Employees may be asked by management to perform other duties. The employer has the right to revise this job description at any time.

• Creativity ~ We are always imagining, never imitating.
• Integrity ~ We do the right thing.
• Kindness ~ We value people and their ideas, so we act and speak with compassion.
• Agility ~ We move with intention, flexibility, and speed to stay ahead.
• Tenacity ~ We are insatiable. Our drive is relentless.