Store Director, Bal Harbour

KHAITE is a way of looking at the world. Shaped by formative encounters, cultural touchstones, and secret desires, this point of view comes to life through womenswear and accessories that find confidence in contrast. Each piece proposes a fresh balance of opposing elements- masculine and feminine, strength and softness, structure and fluidity- while embodying a signature sensuality and ease.

Founded in 2016 by creative director Catherine Holstein and based in New York, KHAITE evolves with each season, building upon a foundation of robust yet polished items distinguished by exceptional materials, exquisite craftsmanship, and subtle yet striking details.

We are looking for a Store Director to join our team for our new store opening in Bal Harbour.

The KHAITE Store Director is responsible for overall management of the store, staff, merchandise, and customer service. They will also be responsible for achieving sales objectives, maintaining, and achieving high operational and merchandising standards and goals, building highly motivated teams and developing associates to the next level.

Organization:

• →Maintain a clear and effective store organization (by support functions and product categories)
• →Communicate on all organizational changes within the store

Recruitment and Induction:

• →Participate in the recruiting process of staff with Human Resources and other Store Management
• →Provide new staff members with a systematic induction and organize follow-up with knowledge reviews

Staff Development and Retention:

• →Play a key role in team motivation by establishing a real team spirit and teamwork environment
• →Monthly review of staff on One-to-One basis
• →Evaluate individual staff performance through the annual and mid-annual review process
• →Retain staff by identifying and developing growth potential of individual staff members

Customer Service:

• →Assist sales associates with various customer service issues
• →Coach and develop the team to maintain the highest degree of customer service

Operations:

• →Utilize Shopify and its inventory management functions
• →Work with Merchandising Team for OTB and all product responsibilities
• →Provide monthly qualitative and quantitative business reports
• →Maintain positive relationship with members of corporate office and other stores
• →Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses and sales plan
• →Maintain stock levels and merchandise assortment. Once financial goals are agreed upon with the general manager, each store manager must maintain proper SKU levels, dollar levels and model stocks using current P.O.S. system. It is the obligation of the manager to be fully trained in these systems and to ensure that the staff is proficient as well
• →Cycle/Physical inventory requirements must be met

Store Appearance:

• →Adhere to Grooming and Styling standards, lead by example and enforce the standards within the entire team
• →Monitor the general appearance of the store: cleanliness, store maintenance, organization of sales area and back-of-house

Administration:

• →Ensure that key documents are kept in store
• →Create staff work schedules and ensure appropriate store coverage
• →Manage planning of paid holidays, absences and report accordingly

Sales:

• →Continuously motivate sales staff and ensure principles of KHAITE customer service are followed
• →Drive sales to meet or exceed sales budgets
• →Identify opportunities to and assist sales associates in fortifying client relationships through clienteling
• →Follow on a day-to-day basis the sales performance of the store
• →Set individual monthly objectives for each member of the team
• →Follow up on the sales performance of the sales associates

Product Category Management:

• →Understand and explain store performance by category
• →Keep all product support tools well organized and ensure all team members have access to the information

Store Visuals:

• →Maintain merchandising standards in partnership with the Visual Merchandiser

Human Resources:

• →Supervise store personnel and enforce company policies
• →Ensure timely submission of timesheets, verification of employee hours, etc.
• →Identify & own all store recruitment needs. Recruit, assess, & interview talent and partner with SVP, Direct & HR when needed
• →Exhibit strong interpersonal skills in dealing with staff, peers, supervisors, and the New York office.
• →Coach and develop employees in all areas of performance

Interpersonal Skills:

• Action oriented; drive for results
• Able to motivate others and build effective teams
• Service orientation and customer focus
• Social perceptiveness
• Able to mediate and negotiate to resolve conflict
• Problem-solver
• Strong oral and written communication skills

Education/Experience:

• 10+ years in store management experience; preferably in a luxury setting.
• Computer literate; learn and utilize various software packages
• College degree or equivalent.

Special Skills:

• Foreign Languages a plus

Please note: This job description does not list all the duties of the job. Employees may be asked by management to perform other duties. The employer has the right to revise this job description at any time.

• Creativity ~ We are always imagining, never imitating.
• Integrity ~ We do the right thing.
• Kindness ~ We value people and their ideas, so we act and speak with compassion.
• Agility ~ We move with intention, flexibility, and speed to stay ahead.
• Tenacity ~ We are insatiable. Our drive is relentless.