Technical Support Engineer (Athens-based)

Greece·Athensfull-timemid

Technical Support EngineerCustomer

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Quick Summary

Key Responsibilities

Handle technical support requests from B2B customers and own them through resolution or clear escalation Investigate issues related to product behavior, robot software, APIs, integrations, logs,

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Technical Support EngineerCustomer

About the company:

About the Role

~1 min read

We are looking for a Technical Support Engineer to support Kiefer Tech’s B2B AI/robotics products.

This is not a basic customer support role. You will investigate technical customer issues related to robot software, product workflows, APIs, integrations, logs, configuration, and customer environments.

In this role, you will collect technical context, communicate with customers, investigate issues, and work with Engineering and Product to resolve problems or escalate them with clear, useful information. The role also includes improving troubleshooting guides, escalation flows, internal runbooks, and customer feedback processes.

Kiefer Tech is still building its support structure as the company scales. Processes are evolving, so this role requires someone comfortable with ambiguity, ownership, structured troubleshooting, and building practical support flows from scratch.

Important: this is an office-based role. We are currently considering candidates who are already based in Athens and able to work from our office.

Responsibilities

~1 min read

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Handle technical support requests from B2B customers and own them through resolution or clear escalation
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Investigate issues related to product behavior, robot software, APIs, integrations, logs, configuration, and workflows
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Ask the right questions, collect technical context, read logs, and identify possible causes
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Document issues clearly for Engineering/Product, including impact, evidence, steps to reproduce, and expected vs. actual behavior
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Communicate clear and calm updates to customers during technical investigations
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Create FAQs, troubleshooting guides, runbooks, and internal support notes for repeated issues
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Identify recurring customer problems and share useful feedback with Product and Engineering
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Help make the support process more structured, scalable, and less dependent on ad hoc communication

Strong troubleshooting and problem-solving skills

Ability to read logs, understand error messages, and collect useful diagnostic information

Understanding of APIs, integrations, authentication issues, and basic debugging flows

Experience working with Engineering/Product on technical customer issues

Fluent Greek and English

Based in Athens and ready to work from the office

Comfortable with early-stage processes, ambiguity, and high ownership

Nice to have:

Experience supporting complex B2B technical products, such as AI, automation, robotics, IoT, edge devices, cloud, infrastructure, or hardware-software products
Linux basics, networking basics, monitoring tools, or observability tools
Basic scripting, SQL, or log/data analysis
Experience with enterprise customers and support documentation/runbooks

Office-based role in Athens
B2B AI and robotics products at Kiefer Tech
Opportunity to help build and structure the technical support function
Direct impact on how customer feedback influences Product and Engineering
Small team, high autonomy, low bureaucracy, and room to build practical processes from scratch