Product Operations - Senior Associate

This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.

• Own the operational playbook for 0→1 product builds by program managing MVPs, manually operating products, and turning learnings into rapid feedback.
• Mentor and develop junior team members across day-to-day execution, project delivery, and scoping new initiatives (with potential direct reports)
• Champion critical product and operational metrics; build programs to track and improve them
• Own the end-to-end customer experience across product pods by identifying gaps, influencing prioritization, and driving cross-functional solutions
• Conduct customer interviews and translate feedback into actionable product insights

• 5+ years in Product Operations at a B2C tech company or startup (consulting backgrounds welcome); 1 to 2 years of people management experience strongly preferred
• Strong strategic thinking, with the ability to connect day-to-day execution to long-term product direction
• Ability to define ambiguous problem spaces, structure them clearly, and rally cross-functional teams to drive solutions
• Proven project management skills, with the ability to align cross-functional stakeholders and drive execution
• Strong analytical skills, with the ability to diagnose, prioritize, and resolve product issues in a fast-paced environment