Technical Support Specialist

United States·Clifton ParkFull Timemid

Customer SupportTechnical Support Specialist

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Overview

As a Technical Support Specialist at Kitware, you will play a vital role on the Systems Administration team, working closely with teammates in maintaining critical infrastructure used by Kitware's research and development engineers and support staff across a diverse range of projects.

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As a Technical Support Specialist at Kitware, you will play a vital role on the Systems Administration team, working closely with teammates in maintaining critical infrastructure used by Kitware's research and development engineers and support staff across a diverse range of projects.

Provide support for end-user hardware and software including Windows, Linux, and macOS

Install, configure, and update software in accordance with policies and security requirements

Manage user accounts including account creation, modification, and deactivation

Support regulated and customer-sponsored computing environments, including environments subject to security clearance, as needed

Handle support requests submitted via the helpdesk system

Maintain hardware inventory, including ordering of equipment

Act as liaison to outside vendors such as Dell and Apple, and coordinate/assist with service calls

Advise on future hardware and software needs

Other related support duties as necessary

Due to contractual requirements, U.S. citizenship is required, along with the willingness and ability to obtain, use, and maintain a TS/SCI security clearance with the ability to obtain a CI polygraph

Bachelor's or associate's degree in an IT-related field, with 2 to 3 years of relevant experience, or equivalent amount of education and experience

Security+ or willingness to successfully obtain required certifications

Experience with MS Windows and Linux

Experience with wired and wireless networks

Strong analytical and problem-solving skills

Strong written and oral communication skills

The ability to lift 25-50 pounds