Lead Product Manager

• →Own product strategy and roadmap for key orchestration experiences across flows, campaigns, and the Klaviyo editor
  
  
• →Lead the evolution of Flows, one of Klaviyo’s most widely used automation capabilities
• →Simplify complex marketing workflows into intuitive, scalable product experiences
• →Partner closely with design to deliver thoughtful, high-quality UX for core product surfaces
• →Work with engineering to build reliable, scalable systems that support sophisticated automation use cases
• →Meet directly with customers (virtually and in-person) to gather feedback and deeply understand their workflow challenges
• →Define and track success metrics including adoption, engagement, and gross churn
• →Collaborate cross-functionally with data, support, sales, and marketing teams to ensure successful product adoption

• 5-7+ years of product management experience, ideally working on complex SaaS or workflow-based products
• Experience building customer-facing product experiences with a strong UX focus
• Demonstrated ability to simplify complex systems or workflows into intuitive user experiences
• Strong product design instincts and experience partnering closely with design teams
• Comfortable working closely with engineering on technically complex products
• Experience owning core product surfaces with high usage and business impact
• Highly customer-centric, with experience speaking directly with customers to inform product decisions
• Strong communicator who can align cross-functional teams around product strategy and execution

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. 

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Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.