Lead Product Manager, Groups Platform

• →Define and own the product vision and roadmap for Klaviyo’s segmentation platform.
• →Build and operate segmentation as a first-class data product, optimized for correctness, performance, and scale.
• →Partner with engineering to improve system performance, including segmentation latency, reliability, and SLA adherence.
• →Evolve the expressiveness of segmentation (e.g., nested logic, advanced conditions) to meet the needs of mid-market and enterprise customers.
• →Ensure segment definitions are consistent, explainable, and resilient as data complexity grows.
• →Develop capabilities that help customers analyze, iterate on, and optimize high-value audiences.
• →Introduce recommendations and insights to guide customers toward effective segmentation strategies based on best practices and their own data.
• →Define and track key metrics, including latency (P95), success rate, freshness and correctness SLAs, and system reliability.
• →Lead cross-functional initiatives across product, engineering, data, and go-to-market teams to improve how audiences are defined and activated.
• →Communicate product strategy, tradeoffs, and technical decisions clearly across stakeholders.

• 7–10+ years of product management experience, with meaningful experience building data platforms, infrastructure products, or technically complex systems.
• Strong technical depth with the ability to work closely with engineers on system design, performance, and scalability.
• Experience working with large-scale data systems, query systems, or real-time/near-real-time evaluation systems.
• Track record of building customer-facing products on top of complex backend systems.
• Strong analytical skills with experience defining and managing system-level metrics and SLAs.
• Ability to balance infrastructure investments with user-facing product improvements.
• Excellent cross-functional communicator who can align engineering, product, and business stakeholders.
• Experience in marketing technology, personalization systems, or audience platforms is a strong plus.

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

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