Renewal Specialist
Quick Summary
Experience: 2–5 years in renewals, account management, customer success, sales support, or another customer-facing role, preferably within enterprise software or SaaS.
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
The global renewals team at Klaviyo focuses on retaining and expanding customer relationships by ensuring clients continue to see value in Klaviyo's platform. The team works closely with Customer Success, Sales, and other GTM teams to drive retention, reduce churn, and maximize renewal rates.
The Renewal Specialist will own and drive timely renewals for contracted Klaviyo customers (Commercial/SMB market). They partner with Customer Success and Growth teams to manage renewals, support upsell opportunities, and ensure a seamless customer experience throughout the renewal cycle. They thrive in a fast-paced environment, ensuring smooth execution through strong organization and cross-functional collaboration.
The Renewal Specialist is responsible for managing a portfolio of customer renewals, supporting retention efforts, and helping customers continue to realize value from Klaviyo’s platform. This individual will engage with customer stakeholders, collaborate across internal teams, and contribute to operational excellence within the renewals function.
What We Offer
~2 min readWe’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Location & Eligibility
Listing Details
- Posted
- May 21, 2026
- First seen
- May 21, 2026
- Last seen
- May 22, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 67%
- Scored at
- May 21, 2026
Signal breakdown

We help businesses of every size — from entrepreneurs to iconic brands.
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