Senior Business Systems Analyst, Order to Cash

United States·Bostonsenior

Business Systems AnalystBusiness Analysis & Process

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Quick Summary

Overview

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day.

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Business Systems AnalystBusiness Analysis & Process

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

Requirements

~1 min read

Klaviyo went public in 2023 and is scaling fast. This is a rare chance to help build the Order to Cash (O2C) foundation for a company at this inflection point. The Finance Technology Systems team is part of G&A Systems within Global Technology Solutions (GTS). This group designs, operates, and continually improves the applications and workflows that power how Klaviyo manages money, risk, and financial reporting at scale.

The team partners closely with Finance, Accounting, Tax, Treasury, FP&A, Procurement, and Internal Audit, as well as adjacent technology teams like Corporate IT, Data, and GTM Systems, to ensure our back-office stack is reliable, well-integrated, compliant, and ready for a public, AI-forward SaaS business. We own the roadmap, health, and governance of platforms including our ERP and financial systems (e.g., NetSuite/Oracle), procure-to-pay (e.g., Coupa), revenue and billing systems, and related integrations and automation.

This role reports to the Director, G&A Systems and is an individual contributor position on the Finance Technology Solutions team.

Responsibilities

~2 min read

As the Senior Business Systems Analyst, O2C, you will be a hands-on owner of Klaviyo's O2C application landscape and core financial workflows, contributing directly to Enterprise and International Expansion capabilities that support revenue growth.

Build and support the O2C stack

→Contribute to the roadmap for Klaviyo's O2C stack, translating business requirements into functional and technical design
→Support the integration of CPQ to NetSuite, helping deliver Enterprise capabilities at scale
→Help assess the O2C systems landscape and provide recommendations to inform future direction
→Apply rigorous testing and build practices to ensure high-quality delivery

Support SOX, controls, and audit readiness

→Help design, implement, and operate IT General Controls (ITGCs) across O2C applications, partnering with Internal Audit, Security, and external auditors
→Help simplify and automate controls and evidence collection to make audits more reliable and predictable

Contribute to AI-native transformation across Finance

→Help identify and deliver AI use cases across the O2C workflow, partnering with Klaviyo's AI and data platform teams
→Support embedding AI into core Finance processes with clear guardrails and measurable productivity gains — this is active, in-progress work, not a future-state vision

Improve core Finance processes and systems

→Partner with Controllership, Tax, and Treasury teams to refine end-to-end O2C workflows
→Help ensure ERP and other SaaS O2C applications are configured and operated to support accurate, timely close and high-quality financial data

Communicate and collaborate cross-functionally

→Act as a key technical resource for Controller and Finance leadership on systems, data, and process topics
→Represent Finance Technology Systems in relevant planning cycles and cross-functional initiatives as needed

You've spent time at the intersection of Finance and Technology, and you think beyond just keeping systems running — you think in terms of design, roadmaps, and outcomes. You understand what a well-run O2C function looks like and want to help build one.

You've worked through real complexity: ERP transformations, SOX audits, billing system overhauls, or the work of integrating Finance systems at a growing company. You don't need a perfect environment to do great work — you bring structure, and you collaborate well with both Finance and engineering stakeholders.

Specifically, you likely bring:

6+ years in enterprise or business systems, with meaningful exposure to Finance technology at a tech or SaaS company; 2+ years working directly in O2C
Practical exposure to SOX ITGC and experience working with Internal Audit or external auditors
Familiarity with what enterprise-led growth and international expansion require from Finance systems
Hands-on experience with ERP and Finance application tools (NetSuite/Oracle, Avalara, Zuora, or similar) and how Finance data flows across a modern tech stack
Interest in or experience partnering with engineering on AI-driven automation
Bonus: experience building or piloting AI/automation in Finance workflows (reconciliations, invoice processing, forecasting prep) — happy to talk through what worked and what didn't

What We Offer

~2 min read

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.

By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).