Knowbe417d ago

Channel Account Manager (Position Located in Melbourne, Australia)

Melbournemid

SalesChannel Account Manager

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Quick Summary

Key Responsibilities

Own and manage a large portfolio of established partners Establish productive,

Requirements Summary

High school diploma or GED required Bachelor’s Degree a plus Familiarity with standard concepts, p

Technical Tools

SalesChannel Account Manager

KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.

Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.

We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.

To learn more about our team and office culture in Melbourne, Australia, visit the following links.
Careers Page: https://www.knowbe4.com/careers/locations/melbourne
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Melbourne-Location-EI_IE969384.0,7_IL.8,17_IC2264754.htm

As a Channel Account Manager, you'll work with a variety of partners to manage, support and develop partners to drive increased deal registrations and Net New customers. You play an important role in ensuring partners have a positive experience with KnowBe4 and you provide excellent customer service. You're able to manage multiple partner accounts effectively and efficiently and leverage KnowBe4 marketing content to equip partners with demand generation tools and content that result in an increase in sales.

Responsibilities

~1 min read

→Own and manage a large portfolio of established partners
→Establish productive, professional relationships with key personnel in assigned partner accounts
→Conduct initial onboarding and discovery with assigned partners
→Send regular marketing and communications to partner sales reps
→Develop joint marketing plans with premier and certified partners
→Conduct strategic conversations and create business plans with key partners
→Engage and guide partner sales and marketing teams on sales approach
→Assess, validate and communicate partner needs on an ongoing basis
→Perform brief product demos and partner portal walkthroughs to enable partners
→Promote partners to attend partner portal walkthrough webinars
→Assist partner adoption of KnowBe4 by adding reps to Partner Portal
→Increase partner deal registrations through account mapping
→Direct partners to utilize tools and content in the Partner Portal and increase partner generated leads
→Close Net New business
→Maintain an accurate pipeline and forecasting
→Meet assigned targets for monthly sales volume requirements and objectives in assigned partner accounts
→Support direct sales and customer success teams where needed to manage the overall partner relationship
→Ensure partner compliance with partner agreements
→Maintain accurate and thorough records in Salesforce.com for opportunities, calls, emails, notes, tasks, demos and other relevant info in compliance with policy and procedure

Requirements

~1 min read

High school diploma or GED required
Bachelor’s Degree a plus
Familiarity with standard concepts, practices and procedures within the IT Security Field a plus
Experience with Channel Sales preferred
Experience with Gmail and Google Docs
Experience with Salesforce preferred
Must be able to demonstrate sales aptitude working with channel partners
Effectively manage and thrive in high-volume sales environment
Ability to gain a quick understanding of the needs and pain points of channel partners
Strong time management and organization skills
Excellent verbal and written communications
Good computer skills
Ability to leave an engaging message and sound interested
Must be comfortable working in a highly results oriented company

What We Offer

~1 min read

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

No recruitment agencies, please.