Knowbe423d ago

Tech Support (Position located in Cape Town, South Africa)

Cape Townmid

Customer SupportOtherSupportFintech Support Engineer

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Quick Summary

Overview

Technical Tools

Customer SupportOtherSupportFintech Support Engineer

KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.

Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.

We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.

Responsibilities

~1 min read

→Consult with the organization’s customers or end-users regarding the implementation and configuration of KnowBe4’s products to modify it to suit the customer’s needs
→Test and configure KnowBe4’s products and modify it so that it could function in each customer’s unique environment
→Work in conjunction with the Product team to provide feedback or other information needed to enhance KnowBe4’s products
→Consult with customers for new product ideas and enhancements related to the KMSAT console
→Communicate directly with clients or end-users to gather details as needed to fully define issues or new requirements
→Work collaboratively with CSM team to quickly resolve customer’s issues
→Investigate and document technical issues and communicate any trends or patterns to the Research & Development team
→Monitor the ticketing queue to prioritize, allocate and ensure timely resolution of issue reports and change requests
→Apply troubleshooting and problem-solving skills to guide and assist the end-user community on issues related to design, development and deployment of KnowBe4 products
→Investigate and document issue reports and communicate findings to development team or clients as required
→Present technical walk throughs to customers

Requirements

~1 min read

Familiarity with standard concepts, practices and procedures within the IT Security Field
Minimum of 1 year experience in similar or related position
Two-year degree preferred
Familiarity with firewall and email protocols is preferred
Excellent verbal and written communications
Highly organized and result-oriented
Excellent time management and organization skills
Can demonstrate technical troubleshooting and analysis ability
Can demonstrate integrity, accountability, respect and commitment
Strong collaborative and teamwork skills
Must be able to work with minimal supervision

What We Offer

~1 min read

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

No recruitment agencies, please.