Bilingual Business Operations Associate

(us)Remotemid

OtherBusiness Operations Associate

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Quick Summary

Key Responsibilities

Provide superior customer and operational support, through email, direct mail, faxes, and internal tickets Resolve inbound requests and issues independently and escalate as needed Handle disputes,

Technical Tools

OtherBusiness Operations Associate

At Koalafi, we believe in a world where no one has to put an important purchase on hold. That’s why we’re making it easier for more people to pay for big purchases over time.

Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.

Interested in learning more about how we’re transforming the financing experience and joining our team?

Responsibilities

~2 min read

→2+ years of relevant experience in financial services, billing, or fraud investigations
→Comfortable performing routine or repetitive tasks, with a strong commitment to quality, accuracy, and consistency
→Excellent problem solving, math, computer, and keyboarding skills, including proficiency in Microsoft Suite
→Excellent verbal and written communication skills
→Attention to detail and excellent organizational skills
→Strong interpersonal and active listening skills
→Proficiency with the Microsoft Office Suite (Excel/Word)
→Experience using professional communication and collaboration tools such as Slack, Zoom, or similar platforms
→Experience working in a fast-paced, dynamic environment, with strong prioritization skills and ability to handle multiple responsibilities at once
→Proven ability to work autonomously in a remote setting, adapt quickly to new information, effectively manage a high-volume workload, and exercise sound judgment in knowing when to seek guidance
→You have a reliable internet connection and a quiet, private workspace where you can take calls and Zoom meetings without distraction and discuss sensitive customer/merchant details
→Bachelor’s degree or equivalent experience
→Experience working in a fast-paced, dynamic environment, with strong prioritization skills and ability to handle multiple responsibilities at once
→Strong Spanish language skills, including the ability to speak fluently and communicate clearly in professional settings
→Proficiency in reading and writing in Spanish, with accuracy in grammar, vocabulary, and comprehension
→Ability to effectively use Spanish in both verbal and written communications to perform essential job duties

Location: This remote position is available to candidates who reside and perform work in the following states: AL, AZ, CO, CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NH, NJ, NM, NY, OH, OR, PA, RI, SD, TN, TX, UT, VA, WA. Hiring locations may vary by position based on the Company's current business operations.

Hourly Rate: $26.40/hr

Additional Compensation: This position is eligible to participate in our Operations bonus incentive.

Applications will be accepted until position is filled.

What We Offer

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At Koalafi, you will have a direct impact on our products and help shape the company’s success. We offer competitive compensation & benefits packages to keep you at your best:

✓Comprehensive medical, dental, and vision coverage

✓20 PTO days + 11 paid holidays

✓401(k) retirement with company matching

✓Student Loan & Tuition Reimbursement

✓Commuter assistance

✓Parental leave (maternal + paternal)

✓Inclusion and Associate Engagement Programs