E-Commerce Inside Account Executive

The E-Commerce Inside Account Executive is a full-cycle, quota-carrying role responsible for prospecting, closing, onboarding, and growing e-commerce merchant partners. This role focuses heavily on outbound prospecting and new merchant acquisition, while also managing and expanding a growing book of business.

You’ll work primarily with online merchants using platforms such as Shopify, Magento, WooCommerce, and BigCommerce. This is a hybrid role based in Richmond, VA, with approximately 95% inside sales and account management and occasional travel to industry events and merchant onsite meetings.

• →Prospect and close new e-commerce merchant partners via outbound calling, inbound leads, email, and virtual selling
• →Own the merchant lifecycle from initial outreach through onboarding and early-stage growth
• →Serve as the primary point of contact, driving adoption, performance, and account expansion
• →Educate merchants on integrating and optimizing Koalafi financing across major e-commerce platforms
• →Conduct virtual demos, presentations, and training sessions
• →Collaborate with Marketing, Product, Integrations, and Sales teams
• →Manage pipeline, activity, and performance metrics in CRM
• →Meet or exceed monthly and quarterly sales and onboarding KPIs

• 2+ years of inside sales and/or account management experience (Fintech, payments, or e-commerce preferred)
• Experience working with e-commerce platforms such as Shopify, Magento, WooCommerce, or BigCommerce
• Ability to discuss checkout flows, conversion rates, plugins/apps, and basic technical concepts (no coding required)
• Strong communication skills, phone presence, and virtual presentation abilities
• Organized, self-motivated, and comfortable in a fast-paced, quota-driven environment
• CRM experience (Salesforce or similar)

• Experience selling to or supporting online merchants or digital-first businesses

NOTE: The full-time annual year-one on-target compensation (base salary + commission) for this role is $100,000 - $130,000+. The commission is uncapped.

Applications will be accepted until role has been filled.

• We focus on what’s most important
• We set clear expectations and deliver
• We embrace challenges to reach our full potential
• We ask, “How can this be better?”
• We move fast together