SAP B1 Support Engineer

Australia·South MelbourneFull Timemid

Customer SupportSupport Engineer

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Overview

Kogan.com is a pioneer of Australian eCommerce, and the software we build is used by millions of customers every day. You'll join a fast-moving engineering team with real ownership,

Technical Tools

Customer SupportSupport Engineer

Kogan.com is a pioneer of Australian eCommerce, and the software we build is used by millions of customers every day. You'll join a fast-moving engineering team with real ownership, shipping to production daily and using AI as part of how we work.

We are looking for an Engineer with strong SAP Business One and C# / SQL - Entity Framework experience to support and enhance a business-critical ERP environment.

Monitor and manage the SAP B1 production environment (server, database, integrations) to ensure high availability and performance.

Troubleshoot and resolve issues across the SAP B1 system and its integrations, identifying root causes applying reliable long term fixes.

Maintain and optimise SQL Server performance, including queries, stored procedures, views, indexes and replication

Manage SAP B1 backups, restores, upgrades, patching and capacity planning to minimise downtime and protect data integrity

Support SAP B1 integrations and APISs (Service Layer, DI API)

Collaborate with Engineering, Finance, and Operations teams and external partners to prioritise issues and ensure smooth system operation.

Provide second/third-line SAP B1 user support; prepare clear documentation of incidents, fixes, and repeatable processes.

Configure and maintain customisations and add-ons (e.g., Boyum B1UP and other partner solutions) to meet business requirements.

Monitor system health in a Windows/SQL Server environment, proactively addressing security, stability, and performance alerts.

Assist with data quality checks, reconciliations, and finance-critical accuracy requirements (e.g., postings, journals, inventory updates).

Contribute to ongoing automation and continuous improvement initiatives in support tooling and processes.

Strong SAP B1 knowledge across Financials, Sales, Purchasing, Inventory, Production, and system administration.

Expert in SQL Server: queries, stored procedures, views, database performance, and integrity.

Experience with C# (or similar) for scripts, enhancements, and Add-ons; familiar with SAP DI API / Service Layer.

Hands-on experience supporting live SAP B1 environments (SQL preferred) and managing Windows Server administration (patches, backups, monitoring, security).

Excellent troubleshooting in production environments, including logs, integrations, and distributed systems.

Strong analytical mindset: identifies patterns, automates processes, and implements root-cause fixes.

Exceptional time management, prioritisation, and ability to handle multiple support streams and stakeholders.

Excellent communication and collaboration skills with business users, developers, and external consultants.

Our culture is unlike anywhere else and regardless of where you are in your career journey, we empower you to do your best work and have a big impact. Check us out https://devblog.kogan.com/ & https://goodteams.app/teams/kogan.com.

Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand's eCommerce future.

Your role has a lot of ownership, autonomy and little red tape. You'll be empowered to achieve positive outcomes and your work will have a real impact.

You'll be at the forefront of the eCommerce industry and be part of a company that are the Pioneers of eCommerce in Australia.

Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ.

Learning budget of $1000.

A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more!

To find out more about how we work, our tech stack, processes and company culture, visit https://careers.kogan.com and https://devblog.kogan.com