Kpler
Kpler19d ago

Customer Success Manager

LondonFull-timemid
Customer Success ManagerCustomer SuccessCustomer
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Quick Summary

Overview

At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights,

Technical Tools
Customer Success ManagerCustomer SuccessCustomer
At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.

Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 700 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.


You will help customers achieve their goals, and this is only possible by understanding the users’ needs and by having an outstanding knowledge of the Kpler offering. Everyday is different for a Kplerian CSM!

  • Build and nurture strong, proactive relationships with Arbitrage and Bridgeton clients.
  • Deliver seamless onboarding experiences, ensuring clients are set up for success.
  • Develop and execute tailored engagement campaigns to drive adoption, improve user experience, and increase platform utilisation.
  • Provide expert support through email, calls, and in-person meetings—becoming the go-to resource for all client questions related to maritime data and workflows.
  • Regularly surface insights and usage trends, identifying opportunities to better align Kpler’s solutions with client objectives (e.g., arbitrage assessment, competitive analysis, risk mitigation).
  • Actively collaborate with Sales to uncover expansion opportunities and support renewals through data-backed impact narratives.
  • Liaise with Product and Engineering teams to translate client feedback into actionable product enhancements.
  • Maintain detailed records in Salesforce, including engagement plans, success metrics, and renewal risks.
  • Bachelor’s degree in a relevant discipline or equivalent practical experience.
  • 3+ years of experience in Customer Success or a similar client-facing role.
  • Proven experience managing a book of business, ideally within environments involving arbitrage tools.
  • Excellent communication and client relationship-building skills, with a client-first, empathetic, and attentive approach.
  • Strong organisational skills and self-motivation, with the ability to translate client needs into clear, actionable plans.
  • Technically competent and comfortable discussing data-related topics with a range of stakeholders.
  • Customer-centric and product-oriented mindset, focused on driving outcomes and delivering value.
  • Familiarity with data platforms, Excel, APIs, and analytics tools to support insights and performance.
  • Highly empathetic to customer needs, with a strong focus on delivering positive client experiences.
  • Ambitious and driven, with a desire to be best-in-class.
  • Naturally curious, with a proactive mindset toward identifying new opportunities and innovations.

    • Location & Eligibility

    Where is the job
    London
    Hybrid — some on-site time required
    Who can apply
    Same as job location
    Listed under
    Worldwide

    Listing Details

    Posted
    April 8, 2026
    First seen
    April 8, 2026
    Last seen
    April 27, 2026

    Posting Health

    Days active
    19
    Repost count
    0
    Trust Level
    32%
    Scored at
    April 27, 2026

    Signal breakdown

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    Kpler
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    We're kpler, where impressive simplicity is at our core and fuels all we pursue.

    Employees
    750
    Founded
    2014
    Domain
    kpler.com
    Jobs
    View 97 jobs
    View company profile

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