Customer Service Specialist

• Monitor stock holding, sales performance, forecasts and demand trends to proactively identify risks, opportunities and required actions

• Manage customer ordering activities, ensuring accurate and timely order placement, amendments and issue resolution

• Lead stock recovery plans, availability improvement initiatives and actions to minimise waste, overstocks and aged inventory

• Coordinate the successful execution of promotions, seasonal events, new product launches, range changes and delists

• Analyse service, stock and forecasting performance, providing insights, recommendations and root-cause analysis to improve supply chain outcomes

• Work cross-functionally with Sales, Demand Planning, Customer Service, Logistics and Manufacturing teams to deliver customer and business objectives

• Experience of inventory management, replenishment, forecasting or order management processes, ideally within FMCG, retail, wholesale or distribution

• Strong analytical and problem solving skills, including the ability to interpret inventory, sales, service and forecast data

• Advanced MS Excel alongside excellent reporting and presentation skills

• A background of working directly with customers or key stakeholders in a customer facing role

• Experience using ERP systems such as JDE, SAP or equivalent

Our purpose
At KP Snacks, we're passionate about creating happy snacking moments through our great tasting snacks and iconic brands. Every day, millions of people enjoy our products, including Hula Hoops, McCoy's, KP Nuts, Tyrrells, Skips, POM-BEAR and Butterkist, making us one of the UK's leading snack manufacturers.

For decades, we've been delighting consumers by combining well-loved favourites with exciting innovations that reflect changing tastes and expectations. We're equally passionate about our people and committed to creating a workplace where everyone can grow, develop and make a real impact.

As part of the Intersnack Group, one of the world's leading snack manufacturers, we combine global expertise with a shared commitment to creating happy snacking moments every day.

We’re committed to inclusion
We’re building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you – your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know.

#LI-SC1 #LI-Hybrid