Regional Practice Lead - Communications

MelbourneFull-timelead

OtherCommunications

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system.

Technical Tools

people-management

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Vision & Team Motivation: Set the regional vision and motivate your team of Client Delivery Leads (CDLs) by providing clear, actionable goals and fostering a culture of psychological safety.

People Development & Management: Directly manage the growth and performance of CDLs, including responsibility for people development, compensation reviews, and the ongoing upskilling of the team.

Client-Product Alignment: Drive alignment between regional client needs and Kraken’s product strategy, ensuring that local requirements influence the global roadmap while maximising the adoption of core products.

Delivery Oversight & TTV: Monitor high-impact programs and project outcomes, with a specific focus on minimising Time to Value (TTV) for clients during migrations and BAU phases.

Resourcing & Capacity Planning: Lead regional recruitment and capacity planning to ensure sustainable workload distribution and full coverage across all client projects.

Strategic Escalation & Blocker Removal: Act as the primary escalation point for complex engagements, removing technical and organisational blockers to enable successful client transformations.

Domain Expertise & Standardisation: Act as a subject-matter expert in your domain, standardising value engineering and delivery best practices globally to act as a force multiplier for the business.

Stakeholder Influence: Partner with senior client stakeholders and internal regional leads to build trust, manage expectations, and navigate complex organisational dynamics.

Knowledge Sharing: Facilitate cross-country collaboration and knowledge sharing, ensuring that successful patterns in one market are leveraged across the broader region.

Leadership experience: Significant experience leading complex client delivery or transformation programs in multi-client, multi-country environments.

People management and emotional intelligence: Prior experience in direct people management, with a demonstrated ability to coach, develop, and elevate senior individual contributors. Comfort in providing clear, structured feedback while demonstrating deep empathy and an understanding of individual motivations.

Influence and collaboration: Confidence in leading through influence, fostering collaboration across delivery, product, engineering, and leadership teams, and motivating individuals and teams to deliver.

Comms domain knowledge: Familiarity with multi-channel customer communications platforms, ideally across telephony, email/chat, and outbound messaging (but experience in just one of these is acceptable). with an understanding of how configuration, templating, and event-driven workflows are used to deliver client outcomes.

Strategic & operational balance: The ability to identify regional patterns and anticipate risks while maintaining the operational discipline required to meet schedules.

Effective communication: Exceptional communication and facilitation skills, with the ability to translate complex technical delivery topics into clear narratives for C-level client stakeholders, product and engineering stakeholders, and with your team of CDLs.

Adaptability: A proactive "self-starter" mindset with the ability to roll up your sleeves and solve problems in a fast-paced, evolving environment.

Delivery experience: proven experience in delivering technology migrations or platform onboarding programs where client adoption, change management, and go-live readiness are core success criteria, and a track record of driving continuous improvement post-launch.