Manager - Reconciliation

Primary Responsibilities:

• Oversee the reconciliation team, ensuring timely and accurate delivery of services across cash, position, and trade reconciliations.
• Manage a team of reconciliation analysts, providing leadership, coaching, and performance feedback to ensure high-quality output and continuous development.
• Act as the primary point of contact for client accounts, maintaining strong relationships and ensuring client satisfaction through proactive communication and issue resolution.
• Review and approve reconciliation reports, escalations, and exception items, ensuring alignment with service level agreements (SLAs) and internal controls.
• Collaborate with internal departments (e.g., Back Office, Fund Accounting, Risk) to resolve complex issues and improve operational workflows.
• Monitor key performance indicators (KPIs) and service metrics, identifying trends and implementing corrective actions where necessary.
• Lead onboarding of new clients and transitions, ensuring smooth integration of reconciliation processes and systems.
• Drive process improvement initiatives, automation opportunities, and system enhancements to increase efficiency and reduce risk.
• Ensure compliance with regulatory requirements and internal policies across all reconciliation activities.
• Prepare and present client and internal reports, including audit support and management updates.

Qualifications & Skills:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Professional certification (e.g., ACCA, CFA, PMP) is an asset.
• Minimum of 6–8 years’ experience in financial services, with at least 2 years in a managerial or client-facing role.
• Strong understanding of investment products, fund structures, and reconciliation processes.
• Proven leadership and team management skills, with the ability to motivate and develop staff.
• Excellent communication and relationship management skills, with experience handling client escalations and negotiations.
• Analytical mindset with strong problem-solving abilities and attention to detail.
• Proficiency in reconciliation systems, fund accounting platforms, and Microsoft Office Suite (especially Excel and PowerPoint).
• Ability to manage multiple priorities and deliver under pressure in a fast-paced environment