Senior Manager, Venue EVS & FOH

United States·Los Angelessenior

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Quick Summary

Key Responsibilities

Spectator Flows Entry & exit points Staffing strategies and headcount Deployment plans Signage

Technical Tools

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LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.  

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.  

Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them. 

Event Services is the functional area responsible for leading the planning and delivery of all customer-facing operations, ensuring a safe, efficient, and welcoming experience for all spectators and stakeholders during the Los Angeles 2028 Olympic and Paralympic Games. The Event Services FOH Senior Manager is a dynamic and organized event professional responsible for ensuring world-class service delivery. They will develop the Event Services venue plan and operations for a specific venue and work closely with other functional areas within the venue team. This role is integral to guaranteeing the smooth delivery of the Event Services and FOH operations, monitoring and reporting on day-to-day activities. The Manager will lead a diverse team in a high-pressure, fast-paced environment to provide a seamless spectator experience.

Responsibilities

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Create and implement the Event Services operations plan for a specific venue, ensuring integration with the rest of the organizing committee’s plan.
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Complete and track the progress of the Master Schedule for a specific venue.
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Monitor the progress of venue planning with a focus on risk issues and enforcing Work Health and Safety procedures.
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Plan and oversee crowd flow design and implementation, ensuring smooth ingress and egress plans prevent bottlenecks and long queues.
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Liaise with relevant stakeholders to plan and implement safe and efficient stakeholder paths for ingress and egress.
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Plan, scope, and manage all resources such as equipment and staff to ensure efficient and high-quality delivery of Event Services & FOH operations.
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Plan and manage:
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  Spectator Flows
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  Entry & exit points
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  Staffing strategies and headcount
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  Deployment plans
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  Signage requirements
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  Queue management
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  Spectator facilities
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  Required resources
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  Accessibility requirements
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Oversee the planning and installation of temporary FOH Infrastructure.
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Manage and train the Event Services team, including Supervisors, Team Leaders, and Hosts (volunteers).
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Deliver Supervisor training and the Event Services component of the Venue Specific Training.
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Adhere to service levels, policies, and procedures, identifying gaps, overlaps, and synergies.
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Apply the guidelines and legislation pertinent to spectator management activities at games venues.
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Uphold high standards, including resolving issues that arise on venue such as seating issues, complaints, and re-deployment requirements.
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Conduct regular briefings and debriefings for paid staff and volunteers.
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Motivate and engage the volunteer workforce, ensuring high energy levels and excellent customer service.
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Represent Event Services at Venue Event Team Meetings.
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Prepare post-event reports on FOH and Event Services performance, staffing, and revenue.
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Work in collaboration with and with the support of the Event Services Central Team, including the Cluster Manager.
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Other duties as assigned.

Requirements

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Bachelor’s degree required or preferred.
Certifications required or preferred.
Proven experience as a lead planner (7+ years) working in international sports and/or venues.
Experience leading large teams.
Experience or knowledge of the local market will be an added benefit.
Strengths in: high energy levels, entrepreneurial spirit, motivational leadership, effective negotiation skills, excellent communication skills, and positive relationship-management skills.
Excellent English skills, including writing, communication, and presentation.
Proficient in Microsoft suites.

Available to work onsite in our Downtown Los Angeles-based office.
The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment.
The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment.
Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods.
The role will evolve over time and may include operational responsibilities during the Olympic and Paralympic Games.

Strong attention to detail and high standards for quality output.
Ability to collaborate effectively with other Functional Areas.
Calm under pressure and able to find suitable solutions to issues that may arise.
Strong leadership skills with the ability to manage large teams.
Communicates clearly and concisely both verbally and in writing.
At Games Time, there is the possibility of long hours of work.
Ability to manage numerous tasks with a high level of detail at the same time.
Ability to take direction from the EVS Management Team and be a team player.
Ability to collaborate effectively with other Functional Areas to ensure delivery of mutual objectives.
Ability to work under pressure and under tight timelines.
Generates suitable ideas to improve processes and create efficiencies.

The annual base salary range for this position is $104,000 - $124,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law. 

LA28 does not provide relocation assistance. 