Lalamove26d ago

Hub Operations Lead

Philippines·LucenaFull-timelead

OtherOperations Lead

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Quick Summary

Overview

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Technical Tools

OtherOperations Lead

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter.

Train and verify drivers based on set verified target

Recommend driver training and process improvements to Hub Lead.

Review pipeline scheduling & complete training tracking sheets.

Collect required documents from drivers and verify them before Verifying driver in Lalamove system.

Collect cash related to driver training, track and handover to Accounting.

Work with Accounting to ensure accurate, documented, and timely remittance of all cash collected from driver applicants in bank accounts.

Responsible for approval and rejection of driver applicants according to set standards.

Responsible for accurate stocks keeping of offline driver materials (e.g., jackets, boxes, stickers).

Enforce all Driver SOPs developed.

Enforce all Driver Ops policies developed.

Responsible for end-to-end execution of Special Projects or Campaigns.

Fill in for Staff when there is shortage of personnel.

Strictly observe all company policies as provided in relevant contracts, agreements, and memorandums, as well as any revisions and addendums to company policies.

Performs other duties that may be assigned by management from time to time.

A passionate customer service professional who can assist our incoming partner riders with their application process.

Someone who can understand the pain points of partner riders and improve internal processes to improve their experiences with the platform.

2-3 years of customer service / operations experience as you will be assisting hub operations.

Experience working in the fast pacing industry is highly desirable.

Must be flexible to do offsite activities

Must be willing to travel in other hub locations in South Luzon or Metro Manila

To all candidates: Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice.

Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

Location & Eligibility

Where is the job

Lucena, Philippines

On-site at the office

Who can apply

Listing Details

Posted: May 8, 2026
First seen: May 8, 2026
Last seen: June 4, 2026

Posting Health

Days active: 26
Repost count: 0
Trust Level: 31%
Scored at: June 4, 2026

Signal breakdown

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Apply for this position

Lalamove

lever

Lalamove is a leading on-demand delivery technology company that connects users with drivers in multiple countries, enabling fast and efficient delivery services.

Employees

3k+

Founded

2013

Domain

Jobs

External application · ~5 min on Lalamove's site

Please let Lalamove know you found this job on Jobera.