Completions Support Officer

We are an award-winning mortgage platform, created for our customers, designing better ways to buy-to-let. Our vision is to become the ‘go-to’ funding partner in the private rental sector.   

At Landbay, we focus on the customer, and we bring together the best people and partners, leveraging our data, technology, and market expertise – to give people what they really need. Today we are the UK’s leading prime Buy-to-let marketplace mortgage lender having lent circa £4bn in partnership with our funding partners.  

Join Landbay and you’ll be part of a growing, ambitious, and supportive team, where everyone is encouraged to contribute, regardless of age or experience. Our team, our community, and the wider world matters to us, as much as the work we do. We’re building a company we love, and we hope you’ll love it too  

For more information about Landbay please visit our website: https://landbay.co.uk/about-us  

 The Role 

• Maintain a strong overall knowledge of the completions process and address all admin-related queries within the team. 

• Manage the Completions inbox by raising tasks and distributing emails accordingly. 

• Answer all incoming calls on the completions line, handle relevant enquiries, and distribute other calls to the appropriate team. 

• Process all incoming post to the Completions Team and distribute as needed. 

• Respond to basic completions enquiries received via phone or email from intermediaries, brokers, valuers, or solicitors. 

• Assist the Completions Team with ad hoc duties to ensure smooth and efficient daily operations. 

• Conduct file reviews of cases, update solicitors via email, and chase required documents for completion. 

• Chase, review and action Direct Debit Mandates ensuring they are in line with Landbay’s requirements.  

• Follow up on notification of completion from solicitors and ensure all necessary actions are taken.  

• Review post-completion emails and address any that require action. 
• Conduct initial COT checks to verify information provided by solicitors and assist the Completions Team in determining whether to accept or reject the COT.
• Manage a higher workload. 

• Liaise with managing agents to manage notices of charge and certificates of compliance. 

• Review and address outputs from property questionnaires from third parties.  

• Verify payment of product fees. 

• Review OS1 searches, ensuring accuracy and completeness. 

• Obtain certificates of compliance and receipted notices of charge. 

• Respond to requisitions from HM Land Registry (HMLR) in a timely manner. 

 Desired/Essential Skills & Experience 

Essential 

• Excellent communication skills; fluency in spoken and written English. 

• Strong project and time management skills. 

• Ability to work in a fast-moving environment where priorities may change. 

• Ability to work under pressure to meet deadlines. 

• Comfortable working to a brief, both as a team member and independently. 

• Committed, enthusiastic, and flexible. 

• Positive, can-do attitude. 

• Good working knowledge of MS Office. 

• Good sense of humour. 

Desired 

• Administration experience within the mortgage industry. 

• A future leader in the making while working in a collegiate environment. 

• Desire to succeed through collaborative commitment while also having the confidence to stand out when needed. 

• Self-confident communicator, team player with attention to detail, and good time management. 

• Proven track record in a similar department or business stream. 

• Experience working with databases.  

 Location & Logistics 

This position is based in Victoria, central London, reporting to the Completions Support Officer Team Leader. 

The Application Process 

 If you are shortlisted for the role, there will be an HR screening followed by a two-stage interview process with the team. 

 Company Benefits 

• Generous holiday entitlement 

• Flexibility to work from home up to 3 days per week 

• Generous pension scheme 

• Health insurance 

• Enhanced maternity/paternity leave 

• Life insurance 

• Cycle-to-work scheme 

• Regular social events