Service Desk Analyst

We are looking for a skilled Service Desk Analyst to work as part of a team to support a range of systems within the Landmark Information Group. You will be responsible for managing multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure of systems that are a mix of on premise and cloud as well as our End User Estate. The role will require regular travel to our Edinburgh office.

The role will involve:

• Being the first point of contact for IT support activities for our internal customers
• Managing and prioritising your workload via our ITSM Tools
• Keeping your customers updated via all communication methods to manage expectations
• Supporting the wider IT Department ensuring the smooth function of our systems and processes
• Onboarding new people to the company (hardware and account provision)
• Ensure that all requests logged contain detailed information regarding the issue/request, along with troubleshooting steps
• Ensuring our EUC compliance levels meet our high standards
• Keeping our Asset management system UpToDate
• Keeping all knowledge base support documentation up to date
• Occasional Visits to other offices located in the United Kingdom to provide physical support

To be considered for the role you will need to have:-

• ITIL V4 Foundation or previous Service/Support Desk experience
• Exposure to Microsoft 365 Admin Centre, AD
• Good customer service skills
• Self-motivated
• Excellent time management & request\ticket management
• Strong technical support skills and experience
• Excellent communication skills with the ability to communicate technically at all levels