Store Manager, Retail Services

Position:             Store Manager, Retail Services  Department:       Retail Services  FLSA Grade:       Exempt, Full-Time  Salary Range:      $75,000 – $80,000    Position Summary  The Store Manager leads daily front-of-house retail operations at the LA Phil Store locations at Walt Disney Concert Hall and the Hollywood Bowl. As a member of the Retail management team, this role oversees store readiness, leads a sales team and shapes a retail experience that connects audiences to the musical energy of the LA Phil in a fast-paced, event driven environment.     Essential Functions  Sales and Customer Experience  Lead daily sales floor operations aligning the team focus with performance goals and audience experience.  Direct team assignments based on traffic patterns, event activity and store priorities Train staff on store products, concert programming and retail operational guidelines   Serve as the primary escalation point for customer questions and service concerns    Operations & Merchandising  Maintain smooth daily store operations through planning and execution of retail policies and procedures  Ensure adherence to POS protocols, cash handling standards, loss prevention practices and opening and closing procedures   Manage store readiness through inventory restock and stockroom organization Collaborate on visual merchandising plans and execute floor resets tied to retail activities Participate in planning and execution of retail special events including artist-related merchandise programs and pop-up activations    Team Leadership & Development  Supervise Sales Associates and Supervisors promoting a collaborative, accountable and service-oriented team culture Develop and manage team schedules aligned with concert calendar and business needs Recruit, hire, onboard and train front-line retail staff Provide ongoing coaching, skill development and performance feedback to support sales and service expectations   Relationships:  Reports To:      Senior Operations Manager, Retail Services  Supervises:      Up to 15 part-time Sales Associates and Supervisors    Position Qualifications  A minimum of five years of retail experience with a demonstrated track record of leading a retail sales team and managing a multi-location operation Bachelor’s degree or equivalent experience Proven ability to deliver sales performance while creating an engaging retail experience Experience supervising, recruiting, hiring, training, developing and supervising a front-line team of up to 15 part-time employees Strong verbal and written communication skills and the ability to work effectively with internal and external partners Strong organizational and planning skills with the ability to prioritize, manage deadlines and thrive in a concert-driven environment Demonstrated visual merchandising skills Proficiency with POS systems and Microsoft Office applications Flexibly schedule required to work evenings, weekends and event-driven schedules, with a high level of dependability and adaptability in a fast-paced environment. Passion for music and understanding of classical music programming a plus Other duties as assigned, regular evening and weekend shifts required weekly Updated 3/2026