Case Manager - Northern Outreach

Australia·CollingwoodPermanent - Enterprise Agreement Rolemid

Case ManagerHealthcare Clinical

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Overview

Why join Launch Housing Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness.

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Case ManagerHealthcare Clinical

Why join Launch Housing

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.

Don’t just walk past homelessness. Join the solution.

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community

• Wellbeing days, ceremonial leave, carers leave and study leave

• Flexible working arrangements

• Purchased leave

• 17.5% leave loading

• 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer

• Training and career growth opportunities across Launch Housing

• A portion of your income can be tax-free by salary packaging your personal expenses

• Additional tax-free salary packaging on dining and accommodation expenses

• Positive, supportive and progressive work environment

About the opportunity:

The Northern Outreach team provides case management to people who are experiencing homelessness or are at risk of homelessness, with multiple and complex needs. This may include rough sleepers, couples, families and people aged 50 and above. The purpose of this program is to get people housed, keep people housed and work towards preventing further episodes of homelessness. The geographical area covered by the Northern Outreach Team is the City of Yarra, the City of Merri-Bek & the City of Darebin.

The service has multiple funding sources including Transition Support and Home and Community Care for Young People Program (HACC PYP).

The role of a Northern Outreach Case Manager is to increase the quality of life and social inclusion of clients. Service is delivered via an assertive outreach model and achieved by building a purposeful, therapeutic relationship and providing support in a practical and comprehensive way, including a recovery-based case plan.

Permanent full-time role (76 hours per fortnight) based at Collingwood.

Working with clients in their homes, on the street, in rooming houses or other locations in the community to offer assistance and to make appropriate referrals to external agencies.

Working with clients in regard to basic needs such as emergency accommodation, housing, income entitlements, employment, food, clothing, home support services and medical care.

Working within a collaborative, strengths-based model with a strong client-focused perspective in the development of case plans. These are aimed at assisting the client to formulate their own journey of recovery.

Accurately maintaining client files and records in accordance with organisational procedures on a computer case management software system.

Identifying service gaps and fostering collaboration with other agencies.

A relevant tertiary education or demonstrated experience working in social services or outreach (mandatory).

A valid Victorian driver’s licence (mandatory).

Experience working with clients with complex needs and social policy/client support frameworks (highly desired).

Demonstrated ability to build positive relationships and communicate with people of diverse backgrounds and abilities.

Demonstrated ability to work collaboratively with others towards effective client solutions.

Good interpersonal and communication skills, both verbal and written.

Well-developed organisational, task prioritisation and time management skills.

Demonstrated commitment to the values of Launch Housing and our mission to end homelessness

Applications close 4 September 2026.

For more information please contact careers@launchhousing.org.au

How to apply

To apply for this opportunity, please click on "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV.

For a copy of the position description please contact us at careers@launchhousing.org.au.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at careers@launchhousing.org.au.

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.