AI Ops & Strategy, Product Ops

Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, we’re transforming how organizations capture, analyze, and optimize their most valuable resource: time. Our proprietary machine learning technology automates work time capture and connects time data to business outcomes, enabling firms to increase profitability, improve client delivery, and make data-driven strategic decisions. We serve many of the world's largest accounting and law firms, including EY, Aprio, Crowell & Moring, and Frost Brown Todd, and process over 1 billion work activities annually that have never been collected and aggregated before Laurel’s AI Time platform.

Our team comprises top talent in AI, product development, and engineering—innovative, humble, and forward-thinking professionals committed to redefining productivity in the knowledge economy. We're building solutions that empower workers to deliver twice the value in half the time, giving people more time to be creative and impactful. If you're passionate about transforming how people work and building a lasting company that explores the essence of time itself, we'd love to meet you.

We're building a new AI Operations & Strategy team with a clear mandate: make Laurel the most productive company per headcount by embedding AI into every workflow that matters. This team sits inside the Office of the CEO, focusing on executing extremely high leverage high visibility initiatives across the organization.

As a member of the AI Ops & Strategy team, you'll focus on Product, Engineering, and company-wide operations with a product focus. You'll map workflows, identify automation opportunities, and ship solutions that save meaningful time. Your job is to help these teams do 10x more with fewer people.

This role is equal parts strategist, builder, and coach. The right person will thrive on autonomy, love fast iteration, and get energy from helping others become radically more effective.

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  Partner with Product, Engineering, and Ops leaders to understand workflows, pain points, and goals

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  Build and deploy AI agents and automations using Dust, Claude Code, Clay, n8n, Replit, Lovable, Cursor, and Gumloop

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  Prototype internal tools for knowledge retrieval, onboarding automation, and process optimization

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  Own end-to-end rollout of AI initiatives including training, change management, and adoption tracking

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  Create playbooks and knowledge-sharing resources to scale impact across the company

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  Act as an internal coach, helping teams level up their comfort and fluency with AI tools

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  Manage vendors, negotiate contracts, and ensure all tools meet our security and compliance standards

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  Track and report ROI on implemented solutions including time saved, cost reduced, and throughput improved

• 2-5 years in Product Ops, Technical PM, Solutions Engineering, or internal tools role

• Hands-on experience with Claude Code, Clay, n8n, Replit, Lovable, Cursor, and Gumloop. You've built real workflows with these tools.

• Strong working knowledge of AI tooling landscape including Claude, ChatGPT, and similar tools

• Proven ability to work cross-functionally in fast-paced, high-ownership environments

• Comfortable prototyping with low-code and code-first platforms

• Sharp process thinker with a strong sense of "what good looks like" across business functions

• Lifelong learner with a strong bias for action and experimentation

• Bonus: experience building internal tools, knowledge systems, or developer productivity workflows

We are a lean, high-talent, high-trust team committed to building something that will stand the test of time. If you're excited to shape the future of work, contribute meaningfully, and grow quickly, we want to hear from you.

• Location: This role is in-person, based in our San Francisco, Los Angeles, or New York offices. We may consider exceptionally qualified candidates who are based in other locations in the United States and who are willing to travel to our offices at least 25% of the time.

• Compensation: Competitive salary, equity, comprehensive health coverage, 401(k), wellness/commuter/FSA stipends. For candidates based in New York, Los Angeles, or San Francisco, the base salary for this role is expected to be between $130,000-$170,000 USD. Actual salary will be determined based on candidate experience and qualifications.

• Time Off: Flexible PTO and sick days, and a "life happens" policy—we've got your back