IT Support Tech I

Support Tech I are expected to be generally experienced with a variety of hardware and applications. This position will require remote desktop work with workstations and applications around the hospital.

• →Answer calls from physicians, directors, and hospital staff that have been escalated from Help Desk Specialists
• →Install a variety of software and applications remotely on both new PC installs and existing hospital hardware where new applications are needed
• →Troubleshoot software and application issues that hospital staff experience
• →Respond to users in a quick and timely manner to resolve hardware and application issues efficiently so work is minimally impacted

• High school graduate or equivalent (Associates or Bachelors preferred)
• A+ Certification or willingness to get certification during employment
• Must be very computer literate and capable of learning computer support tasks
• Strong technical writing skills and speak intelligible English
• Experience with Microsoft Office: Word, Excel, Outlook a plus
• Hospital experience a plus
• Ability to answer phones and communicate effectively and calmly with physicians, employees, vendors, and other hospital staff in high-stress situations while multitasking to resolve issues
• Must possess a high level of patience and show a willingness to learn

• Capable of performing light to medium duty physical tasks.
• Must be able to remain in a stationary position for 50% of the time.
• Must be able to exchange accurate information with patients, family, peers and medical personnel.
• Must be free of all communicable disease and be up to date on immunizations.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.