Medical Staff Service Manager

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OtherService Manager

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Quick Summary

Key Responsibilities

ER Call Rotation: Prepares and distributes, under the direction of the clinical departments,

Requirements Summary

Reports directly to the Medical Staff President and Vice President, as well as Hospital Medical Director. RESPONSIBILITIES AND DUTIES:

Technical Tools

OtherService Manager

Works with Hospital Administration as a liaison with the Medical Staff. Plans, develops, organizes, and controls the operation of the medical staff office to contribute to meeting the mission and goals of the Hospital and to meet the requirements of the Medical Staff Bylaws, the Joint Commission Standards, and other applicable federal, state, and local regulatory and/or accrediting agencies. This person is responsible for all records and correspondence of the Medical Staff. He/she assists the Medical Staff President in accomplishing the goals as assigned under his/her leadership.

Responsibilities

~2 min read

→ER Call Rotation: Prepares and distributes, under the direction of the clinical departments, back-up call schedule rotation of all physicians with appropriate Medical Staff category responsibility for each medical service.
→Organizes and performs clerical activities and data legally, confidentially, and efficiently.
→Maintains and ensures accuracy of medical staff records, current and historical, and responsible for accuracy and security of physician data base.
→Responsible for the accuracy and integrity of the credentialing and privileging database system.
→Assists the Medical Staff President with the selection of committee membership.
→Participates in Joint Commission and State or other regulatory Survey Process.
→Other Duties as assigned by Medical Staff Officers, Medical Director and Senior Management.
→Maintains documentation of and current knowledge of LCMH Medical Staff Bylaws, the Joint Commission Medical Staff Standards, CMS (State) and Federal requirements regarding credentialing and the medical staff organization and keeps the Medical Staff updated on all changes.
→Assists in Managing the flow of Information between the MSO, Leadership, and Medical Staff Services.
→Responsible for scheduling, coordination, and preparation of medical staff functions/meetings .
→Prepares agendas, plans, attends, and provides documentation of Medical Staff committee meetings, activities and disseminates information regarding committees, clinical departments, and general Medical Staff recommendations, and/or actions and correspondence as appropriate.
→Supervises Credentialing Coordinator in day-to-day management of the overall credentialing process including complex credentialing issues.
→Responsible for updating the medical staff applications, allied health applications and all forms and letters associated with credentialing to maintain compliance with Bylaws, and all applicable regulatory requirements.
→Facilitates Credentialing and Re-credentialing of PHO participants.
→Facilitates the initial applications and reappointment applications and clinical privileges of the Physician Medical Staff and Allied Health practitioners.
→Knowledge of useful, on-line resources for seeking information as well as primary source verifications.
→Performs bookkeeping activities for the medical staff.
→Responsible for budget planning for the Medical Staff office.
→Works with Director of Quality Management in Coordinating the practitioner peer review process and performance improvement activities of the medical staff.
→Ensures that all expiable are reviewed, obtained, and managed on a regular basis.
→Attends Ethics Committee Meetings as called and prepares Minutes.
→Performs other duties as assigned.

Bachelor’s degree or a combination of education and experience of ten years
Knowledge of medical terminology, possess clerical skills and records management.
Minimum of three years previous hospital experience.
Strong skills in human relations, discretionary judgment, sense of confidentiality and self-discipline.
Ability to communicate tactfully with all levels within the hospital, medical staff, and community.
Requires emotional stability and resilience.
Must be adaptable to change, be decisive, and demonstrate foresight.
Ability to deal tactfully with all types of telephone callers and visitors and work effectively with little supervision.
Certification and maintenance of certification by NAMSS is encouraged.

Work may require a variety of physical activities such as standing, walking, bending, stooping.
Must be able to remain in a stationary position for 50% of the time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.