Learning Architect

The Talent Development team is seeking an experienced Learning Architect. This role may or may not lead teams directly but will be the final word in the curriculum design for their programs. The ideal candidate will be able to apply advanced adult learning theories into a practical application-based training strategy across multiple programs and curricula. Collaborating closely with the other Learning Care team members in the network, driving results and innovation, and successfully executing both tactical and strategic initiatives.

In this role you will need to create a blended learning strategy and evolve it to the next level through leading your projects and performance consulting with business partners to solve operational challenges through learning interventions. The current strategy blends the best elements of e-learning, instructor lead training, small group activities, peer learning and mentoring to train call center staff. This candidate will focus on delivering curricula through the above-mentioned blend to Learning Care team members. The training programs you manage/design/build/implement in this role will directly impact the success of Learning Care and our internal clients and external customers. The goal of all programs you will work on will be to deliver the highest possible customer satisfaction results and best operational KPI’s. Balancing the results of both will be critical to building the right programs. 

The successful candidate will have experience in conducting training related analytics/design and development/implementation with overall program evaluation to incorporate the full ADDIE lifecycle for programs. This role will also require exceptional leadership skills where you may or may not directly manage the resources helping you build your programs. The right candidate will have the ability to influence and drive results in a highly collaborative environment while consulting with key business leaders on their long-term business wants. The candidate will have the ability to communicate up and out to teams who are not learning centric, doing so crisply and clearly through email, white papers, and other mechanisms. Making ties to business successes and metrics will matter more than if it is only the right ‘theory’ or ‘theoretically correct,’ in other words results tied to the project objectives will be the litmus test for success. As leader in the training space this role will need to evolve the programs it owns and achieve true results tied to key business metrics. 

As a final consideration the ideal candidate will be able to articulate their vision on how training can help deliver learning objects that will help our Learning Care team members in key measures of engagement and retention. 

Responsibilities:

• Lead and execute instructional designer efforts as an individual contributor or project led to design, develop, and build blended learning content for Learning Care business needs.
• Develop scalable learning frameworks, standards and governance models across the organization.
• Build blended learning ecosystems that integrate formal learning, performance support, knowledge management, coaching and experiential learning. 
• Partner with HR, operations and functional stakeholders to identify organizational capability gaps and performance priorities. 
• Be able to write strong, measurable learning objectives and tie them to the business goals for the programs who request the team’s services. 
• Have mastery of complex adult learning theories, and how to apply them to common business problems. Knowing that the results are the key success metric. 
• Develop and evangelize best practices in training, and lead/influence a team in executing them. 
• Work closely with our partners to ensure that the training goals and objectives can be quantified and tied to business metrics.
• Project manage instructional design team to dates and schedules. This candidate may build the plans or help the team’s mange themselves to plans they build. 
• Be a thought leader in instructional design and innovation at a program level. 

Qualifications:

• An advanced degree or certification in Performance Technology, Instructional Design, Adult Learning, or Teaching plus 10+ years of on-the-job application. 
• 5+ years in onboarding (aka new hire training) and at a program level. 
• Documented experience in building learning strategies and the implementation of them.
• 3-5 years of experience leading FTE direct reports or dotted line resources in instructional design teams. Doing this with vendors and outsource partners as well a plus.
• Proven experience with Instructional Design and performance consulting in cross group environments and the ability to drive metric improvements.
• Deep instructional design knowledge and the ability to convey complex design theories to internal stakeholders in a way that they can consume, and support.
• The ability to write strategic plans for the evolution of the curriculums they own, as well as the strategic evolution and wants of the LMS solution for reporting and features. 
• Experience in using training consumption data to identify trends and improve program level training results based off quantifiable data. This will include using the LMS data to help performance consult with both internal and external partners to the business. 
• The ability to conduct Level 3 and Level 4 evaluations based on the Kirkpatrick evaluation model. 
• Proven e-learning design and development experience and experience with designing, developing, and delivering and blended learning strategies for full programs/multiple programs and lines of business that are interrelated. 
• Experience coordinating and developing multiple projects at one time.
• Demonstrated ability to communicate effectively with peers, driving diverse workgroups to collaborative solutions while working with operations teams on overall New Hire performance and performance results of learning interventions.
• The ability to travel is a requirement. Travel could reach 10% or more if business needs arise. 
• Exceptional communication skills and the ability to use Microsoft Office products in Word, PowerPoint, Excel, and Project. 

Skills:

• Proven top level Instructional Designer who can manage projects at a curriculum level a strong requirement. This included the ability to think about how tactical projects support strategic plans and initiatives and blend and lead both. This also includes building and executing a maintenance strategy for each program. 
• The ability to push adult learning theories into practical application. The ability to simply quote adult learning theory is only part of the equation. The application of those theories to solve difficult business problems is critical to the success of this role. 
• Exceptional project management skills across multiple strategic and tactical projects. You must be able to create the math to support project planning and hit the schedules you build.
• The ability to influence without authority across group is a must have skill to be successful.
• The ability to deal with ambiguity and rapidly changing priorities diplomatically in a young company is critical. 
• Must be able to work well in a team and take on big challenges. How you accomplish your daily tasks is as important as the results you get in this highly collaborative environment.