IT System Administrator

Administer Jira Cloud and Jira Service Management  including workflows, permission schemes, screens, issue types, fields, automations, SLAs, queues, request portals, approvals, and reports.

Support and maintain integrations between Jira and tools such as GitHub, Slack, Google Workspace, and other business systems.

Administer Google Workspace, including user provisioning, Gmail, Drive, Calendar, Groups, Meet, shared drives, security settings, and access policies.

Provide technical support for macOS devices, business applications, SaaS tools, authentication, account access, and employee technology needs.

Manage the full employee lifecycle onboarding, offboarding, and role changes  including device preparation, software installation, account management, and access provisioning.

Maintain accurate IT asset records, including laptops, accessories, software licenses, and device ownership.

Own IT documentation and knowledge base, including SOPs and troubleshooting guides.

Own the administration, support, and maintenance of company SaaS platforms - evaluating, onboarding, and managing third-party tools as the business grows.

Support IT security practices including MFA enforcement, access reviews, device compliance, and least-privilege access.

Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or equivalent professional experience.

4+ years of experience in IT support, IT operations, systems administration, or SaaS administration.

Hands-on experience administering Jira Cloud, including workflows, permissions, screens, fields, automations, dashboards, and reporting this is a core requirement.

Strong knowledge of Jira Service Management and ITSM concepts: request management, incident management, SLAs, queues, approvals, and service portals.

Experience administering Google Workspace, including user provisioning, groups, shared drives, and security/access policies.

Strong working knowledge of macOS setup, support, troubleshooting, and application management.

Solid understanding of user access management, account lifecycle, permissions, and basic security practices.

Self-directed, detail-oriented, and able to manage a ticket queue independently in an on-site environment.

Experience with Okta for SSO, MFA, user provisioning, lifecycle management, and access policies.

Experience with Jamf or another MDM platform for macOS device management.

Familiarity with Apple Business Manager.

Experience with Atlassian Marketplace apps such as ScriptRunner, Assets/Insight, Tempo, or similar.

Familiarity with security or compliance frameworks such as SOC 2 or ISO 27001.

Basic networking knowledge: DNS, DHCP, VPN, TCP/IP.