Product Manager / Senior Product Manager (Payments)

Partner closely with engineering and cross-functional stakeholders to drive the creation, planning, prototyping, and delivery of high-impact products and features aligned to key business and product metrics

Own end-to-end payment experiences: From authorization, capture, settlement, and refunds, to reconciliation

Define complex problems, develop insights across multiple customer segments, and translate findings into scalable product solutions

Analyze quantitative and qualitative data to shape the product roadmap, make tradeoffs, and drive alignment across teams and senior leadership

Clearly communicate product vision, priorities, project status, and post-launch performance to a broad business audience; serve as a point of leadership within the product organization

Lead integrations with payment processors, gateways, banks, and third-party financial partners (e.g., ACH, card networks, real-time payments)

Define and optimize payment KPIs such as authorization rates, payment success rates, cost per transaction, fraud loss, dispute rates, and time-to-settlement

5+ years of product management experience and/or working with technical teams (excellent design/prototyping skills a plus)

Strong project and stakeholder management skills across projects of varying size and scope; high attention to detail - nuance matters

Knowledge of banking integration and payment processing including ACH, NACHA processing, and various payment channels, with experience maintaining and introducing new payment methods

Experience designing and delivering product integrations, including reading, consuming, and working with APIs

Deep interest in product development, data science, and the intersection of software and finance; hands-on experience with payments platforms, processors, or financial infrastructure strongly preferred

​​Familiarity with payment lifecycles, reconciliation processes, dispute management, and transaction monitoring

Ability to work effectively across functional groups with an adaptive, empathetic, and influential style