Vehicle Title Supervisor

Metrics Development: Design, refine, and implement daily and weekly Key Performance Indicators (KPIs) for the title department to ensure optimal productivity and accuracy.

Performance Management & Accountability: Actively monitor daily team metrics, ensuring all 10+ employees are meeting production goals and maintaining high compliance standards.

Team Leadership & Coaching: Provide real-time feedback, conducting regular one-on-ones and performance reviews to help team members hit their daily targets. You will be leading team members that are in-office, remote (across the US), and offshore in our international BPOs.

Operational Execution: Oversee daily title operations, ensuring the team seamlessly executes our established, high-performing workflows and state DMV regulations.

Open-Minded Problem Solving: Maintain an open mind to operational adjustments, identifying gaps where team performance drops and implementing strategic coaching or minor tweaks to get metrics back on track.

Cross-Departmental Collaboration: Serve as the primary liaison between the Title department and Sales, Remarketing, Insurance, Customer Service, and other operations teams. You will facilitate smooth process handoffs, resolve complex cross-functional bottlenecks, and ensure overall alignment across the business.

5+ years of hands-on vehicle title experience is strictly required. You must thoroughly understand DMV workflows, title transfers, and registration processes.

Proven experience managing teams (10+ employees preferred) with a heavy focus on developing and enforcing daily production metrics.

You know how to motivate a team to hit numbers without sacrificing morale. You are skilled at identifying underperformance and coaching employees up to standard.

While our current processes work great, you possess an open mind and are always looking for ways to optimize team output and adapt to changing volumes.

Strong experience creating and analyzing Salesforce reports, alongside advanced proficiency in Google Workspace (specifically Google Sheets for data tracking).

Ability to work out of our Boston office 5 days a week (this is a fully in-office role).