Lessen2mo ago

Vendor Relationship Representative II

United States·ChicagoFull Time Employeemid

OtherVendor Relationship Representative

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Quick Summary

Overview

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale.

Technical Tools

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Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

The Vendor Relationship Representative supports the Exteriors department by facilitating, developing and contributing to effective relationships with suppliers and vendors. Is able to work with general supervision. This is a full time, hybrid role with 2 to 3 days in our Chicago office, located at 203 N. LaSalle Street, based on business needs.

Develop and maintain positive vendor relations to ensure superior customer satisfaction

Receive and handle customer calls and email requests for services

Manage the scheduling and completion of all services assigned by customers

Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries

Identify, research and resolve customer issues using the company’s web-based systems and databases

Source new vendors to perform required services, as needed

Resolve or escalate all disputes or un-satisfied service confirmations

Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship

Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers

Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in-person

Enter information into our database and ensure consistency and accuracy

Be able to educate clients on the benefits of the Lessen service offering

Resolve most/all client and Affiliate issues without escalation

Remain on the queue and address all requests

Provide creative solutions to meet client needs and maximize value

Contribute to special projects and continuous improvement initiatives, as requested by Operation’s management or the client

Provide management with recommendations to changes in procedures, as needed

Advanced proficiencies in: Microsoft Word, Excel, PowerPoint, and Outlook

3+ years work experience

Account Management experience a plus

Compensation:

$20.00 an hour

Pay is determined by several compensable factors, such as qualifications, skill level, competencies, and work location.

#IND1

Why Lessen:

· Competitive compensation

· Health, Dental, Vision, Life, Disability options

· 401K retirement savings plan

· Paid vacation, federal and floating holidays

· Maternity/Paternity Pay

· Career advancement opportunities

· All the tools you'll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Location & Eligibility

Where is the job

Chicago, United States

Hybrid — some on-site time required

Who can apply

Listed under

United States

Listing Details

Posted: March 19, 2026
First seen: March 26, 2026
Last seen: June 1, 2026

Posting Health

Days active: 66
Repost count: 0
Trust Level: 32%
Scored at: June 1, 2026

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Apply for this position

Lessen

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Lessen is a tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale.

Employees

3k+

Founded

2019

Domain

Jobs

External application · ~5 min on Lessen's site

Please let Lessen know you found this job on Jobera.