The Entertainment Keyholder is a junior level manager at Level99 responsible for all facets of entertainment operations, dedicated to delivering a positive, authentic, and inspiring environment for both Players and team members. The Keyholder works side by side with the entertainment and technical teams to drive overall venue quality, standards and performance. This is a “working” position and requires the Keyholder to be able to fill any position on the entertainment side of the business when needed as well as act as MOD of the entertainment side of the business when required. The Keyholder is passionate about meeting guest needs before being asked, and advancing the Level99 brand. A successful Keyholder will be a strong leader of people, a relatable coach, and a guest advocate. A Level99 Keyholder has honesty and personal integrity, choosing humility over the need to “be right.”
Demonstrates responsibility and support for the upkeep, maintenance, cleanliness, and operations of the entertainment side of the venue.
Prioritizes guest experience, by bringing wise and timely suggestions to the Entertainment team.
Models authentic, warm, approachable, and humble interpersonal interactions and instills best-in-class service thinking in the team. Anticipates and meets Player needs before being asked.
Continuously upholds Level99 brand and visual standards across all parts of the business, including product, experience, display standards, as well as environmental cleanliness and organization.
Leads team members through effective and efficient operational execution, including shift tasks, POS functions, hands-on guest service, and proper facilities upkeep.
Ensures guest safety within the venue, inclusive of entertainment safety, continuously monitoring and addressing any foreseeable risks to guest’s health and welfare, as well as driving immediate resolution to any deviation from standard
Ensures continuous compliance with all relevant federal/state laws, insurance requirements, Landlord regulations, and company policies.
Assists with all entertainment focused change management activities, ensuring effective and accurate communication of new product, service, and operational information and skillfully guiding the team to optimal performance.
Assists with ensuring that entertainment labor and controllable costs stay consistently within guidelines set by the company.
Executes venue opening and closing according to best practice. Demonstrates excellent cash handling skills.
Takes initiative, seeing what needs to be done and working with the Entertainment Operations Manager to accomplish goals, in continual pursuit of improvement of our guest experience and venue performance.
Other duties, as assigned.
Ability to work well under pressure in a fast paced, ever changing work environment
Strong verbal and written communication skills
Highly organized with strong attention to detail
High integrity and professionalism
High School education or equivalent
Understands, utilizes and embraces new technology and its implementation into our operation, with specific knowledge in, but not limited to, Microsoft Office
Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required.
Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs.
Able to grasp, reach overhead, push, lift and carry up to 50 pounds.
A positive, joyful, upbeat and energetic attitude – leading by example
Minimum 1 year experience working as a leader of people in a high-volume entertainment and/or food & beverage business
Minimum 1 year experience as a keyholder in a previous position
Relevant Education: B.S. in Hospitality Management, or other related degree
CPR/AED/First Aid Certified
Entertainment Keyholder