Senior Technical Writer - Enterprise SaaS

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Quick Summary

Overview

Level AI, founded in 2019 and backed by top-tier investors, is a fast-growing Series C startup headquartered in Mountain View, California. Our AI-native customer experience platform leverages cutting-edge technologies including Large Language Models to extract actionable insights from every…

Key Responsibilities

Own and maintain Level AI’s high quality customer-facing product documentation, including help articles, how-to guides, FAQs, troubleshooting content, video tutorials, and release notes.

Requirements Summary

4+ years of experience in technical writing for AI-first products; Strong ability to understand technical systems Excellent written communication and editing skills with strong attention to detail Experience using AI tools (Claude) to increase…

Technical Tools

anthropicb2bsaastechnical-writing

As our product suite grows, clear, accurate, and user-friendly documentation is critical to customer adoption. We are looking for a Senior Technical Writer who can own and scale with our business on everything documentation (E.g., release notes, help center,, product training material, in-app guidance, academy)

This role is for you if you understand AI and can simplify, leverage AI to increase your own productivity , thrive in ambiguity and work functionally with Product, Engineering, & GTM teams across time zones to generate high quality content.

Responsibilities

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Own and maintain Level AI’s high quality customer-facing product documentation, including help articles, how-to guides, FAQs, troubleshooting content, video tutorials, and release notes.
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Translate complex AI/technical concepts into simple, actionable documentation for both technical and non-technical audiences
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Partner closely with Product Managers, Engineers, Designers, and Customer-facing teams to stay ahead of evolving product capabilities
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Use AI-powered tools to improve documentation velocity, consistency, research, editing, and content generation workflows
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Drive documentation standards, information architecture, templates, and content governance
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Rapidly iterate on content in a fast-changing product environment with evolving priorities
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Support customer launches, enterprise implementations, and internal enablement initiatives
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Work effectively across distributed teams and time zones with strong ownership and async collaboration practices
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Work effectively across distributed teams and time zones with strong ownership and async collaboration practices

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Own the entire help experience end-to-end by making content easy to find, easy to understand, and useful for both customers and internal teams.

Requirements

~1 min read

4+ years of experience in technical writing for AI-first products;
Strong ability to understand technical systems
Excellent written communication and editing skills with strong attention to detail
Experience using AI tools (Claude) to increase productivity
High ownership & agency with strong bias to action.
Ability to work independently and through ambiguity
Experience working with globally distributed teams.

Nice to Have

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Experience documenting B2B SaaS products.
Experience with help center platforms such as Zendesk Guide, Pylon, Intercom or Articulate Rise, or similar tools.
Experience with instruction design.