Sr. Engineer, Field Application

The Sr. Engineer, Field Application supports customer-facing technical activities for lithium-ion battery products used in electric vehicle applications. This role serves as a key technical liaison between customers, internal engineering teams, as well as teams in manufacturing, quality, and headquarters to support product qualifications, resolve field issues and drive corrective actions.

• →Serve as a technical point of contact for customers regarding EV battery product performance, field concerns, specifications, and quality-related issues.
• →Collaborate with customers, internal engineering, quality, manufacturing, and headquarters teams to investigate and resolve field application issues.
• →Support root cause analysis, failure analysis, containment actions, corrective actions, and preventive actions related to customer and field concerns.
• →Review technical data, product performance trends, field reports, test results, and customer feedback to identify risks and improvement opportunities.
• →Coordinate cross-functional activities to ensure timely resolution of customer issues and effective communication of action plans.
• →Communicate issue status, investigation progress, risks, timelines, and recovery plans to internal and external stakeholders.
• →Support product qualification, validation, specification review, and technical discussions with customers.
• →Monitor corrective action implementation and verify effectiveness through follow-up reviews, audits, or data analysis.
• →Develop and maintain strong working relationships with engineering, quality, purchasing, and business teams.
• →Prepare technical reports, customer response materials, presentations, and issue summaries as needed.
• →Identify critical-path risks, dependencies, and opportunities that may affect customer satisfaction, product quality, or program timing.
• →Travel to customer locations, manufacturing sites, or field locations as required to support investigations, meetings, containment activities, and technical reviews.
• →Perform other duties and special projects as assigned.

• Bachelor’s degree in Engineering, Science, or a related technical field required.
• Minimum of 7 years of engineering, quality, customer support, field application, or technical program experience preferred.
• Experience in lithium-ion batteries, EV battery systems, automotive manufacturing, or Tier 1 automotive environments preferred.
• Experience supporting customer-facing technical issues, field investigations, or product quality concerns preferred.
• Ability to analyze technical data, identify trends, and communicate findings clearly to technical and non-technical audiences.
• Ability to work effectively with cross-functional teams across different departments, cultures, and time zones.  
• Ability to travel as needed

• Strong understanding of root cause analysis, corrective action processes, failure analysis, and technical problem-solving methods.
• Strong organizational skills with the ability to manage multiple issues, priorities, and deadlines.
• Excellent written, verbal, and presentation skills.
• High attention to detail, strong ownership mindset, and ability to work independently with minimal supervision.