Quality Manager - RN

Nursing leaders are encouraged to consider a full-time Quality Manager position with Liberty Healthcare.

This is a key management role with new statewide initiative to improve the efficiency and effectiveness of a largescale critical incident, grievance and complaint management system for Home and Community-Based Services provided to older adults, vulnerable individuals, and people living with disabilities.

• Partnering with state agency teams

• Creating an ideal experience for individuals who report complaints and grievances

• Reviewing, triaging, processing reported incidents on a timely basis

• Ensuring a high degree of consistency and quality of reviews

• Data analysis and reporting

• Providing technical assistance to HCBS providers

• Preparing for future initiatives

• →Hiring, training and supervising a team of 10 human services professionals

• →Quality oversight of incident management, grievance review and complaint resolution activities

• →Ensuring the efficient and effective processing of a high volume of cases

• →Providing clinical leadership

• →Consulting on complex cases

• →Data analysis and reporting

• →Supporting the program’s Director with various leadership activities

• →Leading with a focus on the best interests of the people we serve

You will work primarily Monday through Friday during daytime hours.

This is a remote position which will allow you to work from your home and will occasionally require you to travel throughout Maine.