Report Specialist

At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Senior Report Specialist who will manage the customization and maintenance of all reporting and labeling solutions within our pharmacy software platform.  This role combines customer facing collaboration with detailed technical design work, translating real-world pharmacy needs into clear and well-structured reports and labels.

• This role is based in our Grapevine, TX office
• Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)

• →Act as the primary liaison between the support team and customers for all report and label customization requests 
• →Partner with the PSM team to design and deliver new label templates ahead of each store’s go‐live date 
• →Triage, prioritize, and scope incoming requests based on business impact, urgency, and technical feasibility
• →Collaborate directly with pharmacies to understand their reporting needs and deliver tailored solutions 
• →Maintain an organized request‐tracking workflow to ensure timely delivery, transparency, and customer satisfaction
• →Communicate effectively with internal teams to align reporting solutions with product strategy and customer expectations
• →Own ongoing maintenance of all reports and labels within the pharmacy software platform using DevExpress reporting tools
• →Ensure consistency, accuracy, and usability across all reporting and labeling assets
• →Troubleshoot and resolve issues related to report performance, formatting, or data accuracy
• →Translate complex or advanced customization needs into clear, actionable specifications for the Development team
• →Partner with the Development team to validate technical feasibility and support implementation of advanced reporting features

• 2+ years of experience in report design, business intelligence, or a product analyst role ideally within the healthcare sector is preferred; relevant experience in the software or pharmacy industries will also be considered
• Hands-on experience with DevExpress reporting tools (XtraReports or similar) 
• Familiarity with pharmacy software and healthcare systems is highly desirable 
• Excellent analytical skills with exceptional attention to detail and focus on data accuracy 
• Outstanding communication skills, both written and verbal 
• Strong interpersonal skills and the ability to collaborate across departments
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Experience translating business requirements into technical specifications