Life4mo ago

Support Specialist

EdmondFull-Time/ Salarymid

Customer SupportOtherSupport SpecialistBilling Support Specialist

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Quick Summary

Overview

The Systems Support Specialist at YouVersion plays a key role in managing translation efforts and supporting cross-functional collaboration to improve translation processes and procedures.

Technical Tools

Customer SupportOtherSupport SpecialistBilling Support Specialist

The Systems Support Specialist at YouVersion plays a key role in managing translation efforts and supporting cross-functional collaboration to improve translation processes and procedures. This role oversees the end-to-end translation process by coordinating with internal teams, volunteers, and contractors to ensure timely and effective project delivery. Additionally, it involves facilitating communication across departments, developing support processes, and maintaining tools and documentation that enable teams to work more efficiently and respond to user needs. This role supports the team’s direction, initiatives, and ministry efforts to achieve outcomes that further Life.Church’s mission and reach people for Christ.

YouVersion was created by the local church in 2007 and remains a ministry of Life.Church today. At Life.Church, our mission is to lead people to become fully devoted followers of Christ. Our team is committed to reaching people worldwide through innovative technology. And YouVersion is one of the ways we get to do that. Life.Church is a multi-site Christian church meeting in the United States and globally at Life.Church Online.

We wholeheartedly believe a daily rhythm of seeking intimacy with God has the power to transform lives. That’s why YouVersion creates biblically-based experiences that encourage and challenge people to seek God. We hope everyone in our community is on an active journey to become who God made them to be, abiding in Him, and drawing closer every day.

Review translation requests, prep assignments for volunteers, and determine appropriate deadlines and resources to meet the needs of all internal clients (Marketing, Engineering, Product, Content, Partners, Support).

Plan and implement innovative communications, events, test projects, etc., to drive growth in volunteer team capacity.

Become an expert in the translation management system by maintaining glossaries, effectively leveraging translation memory and machine translation, creating new projects, sharing tips and best practices with volunteers, and working with the translation management system support to address bugs and feature requests.

Maintain the translation request system and look for ways to improve all tools and processes used to meet the translation needs of each team at YouVersion.

Advocate for translation and the needs of our global community in cross-functional team meetings.

Collaborate with internal teams to improve the current Support tools.

Identify pain points in the Support process, including Support visibility and accessibility.

Track product roadmap and understand the app and web release cycles, updates, changes, etc.

Meet regularly with the YouVersion volunteer leaders to discuss volunteer needs.

Excellent verbal, written, and interpersonal communication skills to foster relationships and partnerships.

Capacity to quickly learn new technologies and programs.

Ability to self-motivate, make independent decisions, and solve problems.

Maintain flexibility and initiate the creation of new processes and project strategies.

Strong leadership skills and understanding of developing and guiding others.

High School Diploma or GED.

1 –3 years of related work experience.