Practice & Programs Specialist - NISS. Permanent Full-time. Parramatta or Sunshine

• Flexible working arrangements (Office/Home)
• Access great employee benefits including fitness passport, discounted health insurance, travel club members + more.
• Generous salary packaging benefits 
• 24/7 management support via our National After-Hours Support Service

Our National Immigration Support Service (NISS) programs, provide compassionate, culturally safe, and trauma-informed support to asylum seekers and survivors of forced marriage living in the Australian community.

We walk alongside individuals and families on their journey, helping them navigate what can be complex and challenging systems and empowering them to reach their goals, one step at a time.

As an asylum seeker or survivor of forced marriage, the path to stability can be rocky, and we acknowledge the relentless fight for freedoms that some of us take for granted. At Life Without Barriers, we see the strength, resilience, and courage it takes to rebuild a life and regain independence.

Our National Immigration Support Service (NISS) offers comprehensive assistance to survivors of forced marriage and individuals seeking asylum residing within the Australian community.  

Navigating the journey toward stability, is fraught with challenges. At Life Without Barriers, we understand the arduous quest for freedoms often overlooked by others. Our mission is to support individuals in achieving their aspirations, guiding them through the complexities of a daunting system, one step at a time.  

At Life Without Barriers, our dedicated and flexible team plays a crucial role in improving the lives of refugees and asylum seekers throughout Australia. If you are driven by values of inclusivity and respect, joining our team represents a profound opportunity to make a significant difference. We approach our work with empathy and respect, addressing the unique needs of our clients and acknowledging the difficult paths they have traversed in search of safety from conflict and adversity.  

Becoming part of our team could be the most meaningful step in your career, enabling you to contribute positively to the lives of those in need of support and understanding.  

The purpose of the Practice and Programs Specialist is to work in partnership with Clinicians and the Senior Leadership team to support programs and improve client outcomes by implementing organisational program initiatives and providing practice support.

• →Work in partnership with service delivery teams to implement and promote best practice in service delivery.
• →Identifying areas of practice uplift and developing & coordinating NISS Learning & Development training modules, supporting continuous improvement and evidence-based practice outcomes.
• →Implement organisational program related initiatives within the area.
• →Provide input into the development of new programs and practice initiatives and translate these into practice.
• →Provide training, on-the-job coaching and mentoring to staff, to assist with skills development
• →Report risks, poor practice and non-compliance with LWB policy and procedure and legislation.

• Tertiary qualification in Human Services or Social Sciences.
• Certificate IV in Workplace Assessment and Training (desirable)
• Expert knowledge and experience in the assessment, planning, delivery and evaluation of client support services in immigration support services.
• Working knowledge of relevant legislative and regulatory environment for areas of business responsibility 
• Demonstrated experience in developing and implementing processes and systems to improve services.
• Demonstrated experiencing in providing advice, support, coaching, mentoring and training to managers and staff.
• Current Drivers License

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Checks.

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For general role enquiries contact tracy.dallas@lwb.org.au

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applications close at midnight on Monday 29th of June 2026.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

Advertised: 16 Jun 2026 AUS Eastern Standard Time
Applications close: 29 Jun 2026 23:55 AUS Eastern Standard Time

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